Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Elodie Number of rooms on the homepage reservation bar   Updated 1 hour ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi Elodie,Unfortunately to put rooms number in the reservation bar will not help at all. For example, if your customers put 20 guests and select 4 rooms, The system will search 20 people per ROOM so ... Mike Removing Archive/Meta   Updated 5 hours ago   3   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Glad it’s working for you now.I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you.P.S. I would appreciate if you ... Dave adding new social icon   Updated 6 hours ago   6   Skin Beauty - Beauty | Spa | Salon WordPress Theme Most recent comment from Beshoy:Could you provide FTP login to see more about that ?Thanks,  Juan Posadas Remove a Category from list   Updated 6 hours ago   3   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Juan Posadas:It is not working. If:1. I select only stretch limo and save/update --> Shows only stretch limo2. I select all except the stretch limo --> All of them show, except the word ALLI need to be able to ... Skills new pagament method (pagseguro) in plugin LMS   Updated 11 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Skills:Hello, How are you?I am using the LMS plugin for creation of my site, but I would not want to use the methods of payment that are available in the LMS because Paypal is very bureaucratic. I would ... gerd German translation Room availibility   Updated 13 hours ago   18   Hotel Master - Hotel Booking WordPress Theme Most recent comment from gerd:ok thanks a lot Anna Banner URL   Updated 14 hours ago   4   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc:Hi Anna,No problem ;). Do you still need my help? Emilie master slider and sidebar   Updated 14 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc:Hi Emilie,Please move the master slider to Above sidebar area then you can setup left, right or both sidebar with page option. Emilio Ramirez Separate price 0's with commas   Updated 14 hours ago   9   Clever Course - Learning Management System Theme Most recent comment from Emilio Ramirez:Awesome! That worked perfectly. Just out of curiosity... what was wrong with the original file? Kimberly Hickok Color for links not displaying   Updated 15 hours ago   3   Modernize - Flexibility of Wordpress Most recent comment from Kimberly Hickok:Thank you! it worked! Skills probelm in payment popup   Updated 17 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Skills:Hello,  I cloud solve the problem  metioned before. I remove the paymant methods, except the paypal mathod. After that, they hide the payment options in the popup, and it has been show the ... Nadiah Button border colour in Stunning Text   Updated 1 day ago   5   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Nadiah:Thank you, thank worked! Skills Goodlayers LMS   Updated 1 day ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi,You can change the currency in the LMS Options panel (see attachment).Regards. Andres Font no colour on feature media   Updated 1 day ago   3   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Andres,I had updated it, please check your website. César I could not import contents using Goodlayers importer   Updated 1 day ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc:Hi Cesar,To translate, please read our instruction: Translating the theme/plugin using poedit application.
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