Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Kevin Permalink   Updated 2 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Hello, You can change the slug for the rooms in the file \wp-content\plugins\gdlr-hotel\framework\gdlr-room-option.php at the line #20. Just change the word 'room' to any word you like. After ... Marcello Featured image   Updated 3 hours ago   8   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: Also, when using the Image/Frame with a link to an URL, whenever I hover the mouse over the image, an overlay appears over the image. See attached screenshot, can I get rid of this? Sebastian Kozuch ​booking calendar   Updated 3 hours ago   8   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sebastian Kozuch: this block its for all the rooms ?  Exemple:  I can't block only  room 1   - yes? denis Page Title   Updated 4 hours ago   1   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from denis: How can I increase the height of the page title area. It seems to be set to 208. I need 540. Herman How do I add an external php page to my site?   Updated 7 hours ago   4   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Yes, I think you could use page template for this. By filling  get_header() at the top and get_footer()  at the bottom, you'll get the structure of our theme. Then, you can add ... Oscar Roger Roger blog   Updated 8 hours ago   5   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi there, # 1/3 Blog Grid: I made a test page and it works here: http://www.sineraunited.cat/blog-13/ # Post comment: With the new post, it doesn't display the ... Andrea Player Info   Updated 9 hours ago   21   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Andrea, Please use this file, I updated: https://www.dropbox.com/s/g6ii8b3invy7une/single_player.php?dl=0 Hope this help :) Loïc Player General Info Text   Updated 9 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loïc: This worked, thank you! However, if I want to use 3 instead of 4 items shown, how do I delete the fourth ":"? Thanks! Juan Morales Portfolio nav - Custom Blog Size - Menu   Updated 10 hours ago   1   Grand College - Wordpress Theme For Education Most recent comment from Juan Morales: Hello, I have a few questions about design and usability of Grand College, hope you can help me resolve them. ¿How can I make the personalized menu more visible? (change the typoghaphy or the ... Gustavo automatic expiration   Updated 17 hours ago   6   Clever Course - Learning Management System Theme Most recent comment from Matt & John: Thank you very much for suggestion. We will see if we consider for this. Cheers!  Austin Instagram in menu bar   Updated 20 hours ago   7   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep: Good to hear that :) You just need to add the http:// or https:// before the URL to fix the other issue. Cheers. Richard Bloom font awesome   Updated 1 day ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, 1. Here's a list of available icons: http://fortawesome.github.io/Font-Awesome/3.2.1/cheatsheet/ Btw, you can switch to the new version of these icons (see attachment) and use these class ... Herman How to remove search icon (magnifying glass) from the menu   Updated 1 day ago   3   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Herman: Thank you. Really appreciated for your fast reply. Herman Smeets; Virtual Flight New Zealand Arnold Musungu Mega Project   Updated 1 day ago   3   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: Sorry, this seems to be a problem with your webhost. I tried importing with the default theme and that didn't work either.  Please try contacting them about this.  Thanks. Kame Session Page   Updated 1 day ago   4   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy: Hi Holger, I will kindly ask you to open new support ticket to investigate more about that. Thanks,
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