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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Sahil Book Now button link   Updated 11 minutes ago   1   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sahil:I need to redirect all 'Book Now' button to a URL not to booking forms, how can I do thatfor example on home page. Jason Footer 2 & 3   Updated 43 minutes ago   3   Total Business - Multi-Purpose Business WP Theme Most recent comment from Jason:Thanks for your response. This would be a real major pain to add it to every single page and then if it ever needed to be tweaked to edit every page again. I might hold off until the theme is ... Jon Portfolio Board   Updated 1 hour ago   1   Rocket Board - Metro Wordpress Theme Most recent comment from Jon:I'd like to change the portfolio board in the following ways:Remove the grayed-out transparency over a tile when it's inactive.Show the title of all image tiles at all times, not only just when ... odembey Edit the ''Read more'' on the post excerpt   Updated 2 hours ago   5   Total Business - Multi-Purpose Business WP Theme Most recent comment from odembey:Thanks a lot, you can close this ticket? Stanimir Problems with the date picker in another language   Updated 2 hours ago   21   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Oh, sure, I think that will do :)Could you provide an access to your server instead. Daniel White frame   Updated 3 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Daniel:Perfect thanks, that was it. Greets David Problem with Additional Service   Updated 5 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from David:Hi Sandeep,I now check only one, but i can check two or three itemsI wish when the guest is on the additional services, he can check only one, not two or threeIt's possible?URL: ... Cris i try to protect a page with a password, but content made with page builder still shows   Updated 6 hours ago   1   Versatile - Responsive Multi-Purpose WP Theme Most recent comment from Cris:I want some pages to be protected by a password, so the content doesn't show until the user put the password on it. It's a native wordpress function. The problem is that it works with the normal ... RUbi container width spacing   Updated 7 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi,You could try using an empty column item in the page-builder (see attachment) for that.Otherwise, you will have to use custom css with the page id to change the container width on some ... Luca Page Builder/Page Editor Broken   Updated 8 hours ago   2   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Luca:The problem is when i upload the image through yours panel, both in the admin panel both in the page builder geraldine goudard Trip advisor?   Updated 9 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Could you post your site URL so I can take a look?Alternatively, You can also replace an trip advisor icon with the one you aren't using. The icons are in images/(dark or light)/social-icon ... Celia Palacios Image-type post doesnt show the image   Updated 9 hours ago   8   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Denish Patel:Hi There ,all post format code is in /wp-content/themes/charityhub/single/ folder , the files in that folder is for different different type of post format , i can not say what change required ... Eric How to duplicate page content   Updated 10 hours ago   3   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,i think you mis understood , theme options import / export is to import / export theme options , it will not do anything with content of page / post / page builder .if you want to ... David Conlon Menu on Mobile   Updated 11 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Denish Patel:you are welcome , i am glad that it helped you :)if you like our support and theme than you can rate us on your theme forest download page http://themeforest.net/downloads , it helps us - please ... Perico De Los Palotes Some suggestions/mistakes   Updated 13 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Matt & John:Hi,- Could you provide a url so we can see more about the menu ? - You may check this article about translating another theme words, Translating the theme/plugin using poedit application- You have to ...
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