If you're using Hotel Master theme, please read this : https://goodlayers.ticksy.com/article/12190/ 

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Infinite - Responsive Multi-Purpose WordPress Theme

Can not see theme in the list when submitting new ticket? Some customers experience the problem when trying to submit a ticket to the new theme, the theme won't show up in the 'Product or Category' list :   To fix this, 1. Click on this button to reconnect your Envato acc ...

How to upload the theme via FTP method To upload the theme via FTP method, make sure that you have the access detail such as hosting, username and password. (If you don't know how to get these info, you can ask your host provider.) 1.) Download the 'installable f ...

Having problem with theme auto update(Envato Market Plugin) Please try to follow these steps carefully. (Even you already have this key, We still suggest you to create a new one because sometimes Envato api has the problem with caching.) 1. Go to this url : https://build.en ...