Some customers experience the problem when trying to submit a ticket to the new theme, the theme won't show up in the 'Product or Category' list :
To fix this,
1. Click on this button to reconnect your Envato account :
Some customers experience the problem when trying to submit a ticket to the new theme, the theme won't show up in the 'Product or Category' list :
To fix this,
1. Click on this button to reconnect your Envato account :
To upload the theme via FTP method, make sure that you have the access detail such as hosting, username and password. (If you don't know how to get these info, you can ask your host provider.)
1.) Download the 'installable file' of the theme from Themeforest and you will see the file called "THEMENAME.ZIP" or "THEMENAME-vx-xx.zip".
If you download the full package, unzip the package first and you will see the file called "THEMENAME.ZIP" or "THEMENAME-vx-xx.zip"
2.) Access FTP via FTP client. We suggest FileZilla for this(free software).
3.) Fill access info and login to the path of "wp-content/themes"
4.) Upload the file from instruction 1.) in the path in instruction 3.)
Please try to follow these steps carefully. (Even you already have this key, We still suggest you to create a new one because sometimes Envato api has the problem with caching.)
1. Login to Envato with the account that purchased this theme and go to this url : https://build.envato.com/my-apps/
2. At the bottom, click 'Create a new token'
3. Check on these settings: https://drive.google.com/file/d/14p-I2JljAjSwGsWo_LUU_nezw-eG1sru/view
4. Copy the code here and save it somewhere safe: https://drive.google.com/open?id=1hK0Ygzlb75yw2mIFe4NnHSVyVvTFkSTX and click on the confirm button.
5. Back to 'Envato Market' menu in your backend and put the code https://drive.google.com/open?id=1E9Nk8_06C5u3HsZHmTRCCsl1U3wt-1CE and click on 'save changes'
You can speed up your website by using the plugin
WP Fastest Cache Plugin : https://wordpress.org/plugins/wp-fastest-cache/
Autoptimize : https://wordpress.org/plugins/autoptimize/
*Please note that with this method, it doesn't guarantee that you will get 100% of the score from speed tester. However, the score should improve a lot. The score will depend on image optimization too so you may seek for third party plugin to do image optimization but beware that it might drop your image quality, this is on your decision. And lastly, using CDN might improve your score too but you have to seek for third party service for this(You can check out CloudFlare free CDN service).
*Please also note that some third party plugins might not work with the minifying setting that we recommend so if it doesn't work, you may skip this setting. But it 100% works with the theme itself.
Every time you made changes on your website, you should purge the cache too.
1. In Setting page, follow these settings.
2. Go to Exclude menu and add a new rule in Exclude Cookie section.
Select Contain and fill 'Subscriber' in the field. (This to prevent caching when customers login. It will be useful in theme that require membership functionality such as Chariti, Travel Tour, Clever Course..)
In the JS,CSS and HTML tab, follow these settings.
If you're using CDN, we recommend to leaf the CDN field in Autoptimize empty go to use CDN setting in WP Fastest Cache instead.
Here at GoodLayers, we take it really serious about security issue. So, before we launch every of our themes, we will make sure that it will not have any vulnerabilities.
1. When we create themes, we do not create any custom functions to communicate with database. We only use it via WordPress's function only so at this point, it will be on the WordPresss itself.
2. The vulnerabilities can caused by third party unreliable script that contact to third party url. In this case, we only use the script that contact to Google(to pull Google font) and Google is surely reliable source.
3. Before launching the theme, Envato will perform the theme reviewing including the checking of inappropriate coding. So they will ensure that all themes sold on the market place will be coded by following the best practice of WordPress theme creation and also they will reject the theme if the code include such a vulnerability.
However, these are possibilities of the infection.
1. Using share hosting, share hosting (or maybe bad hosting) can caused such an issue. When other customer's site that is on the same hosting(shared) of yours get infected, your site will have a high risk then. We can confirm this by our experienceI. We used to use some cheap local hosting and it was not quite good. Some customers' sites got infected and my site was infected too. After cleaning viruses, it didn't go away but after we switched hosting(We switched to Media Temple at that time.), the problem was completely cleared.
2. Vulnerabilities in third party plugins. This is one of the most popular reason that cause WordPress site's infection. Make sure that you use the plugins that are well implement with best practice of WP plugins creation and notice that the plugins are updated from time to time to ensure that they keep fixing bugs and patch vulnerabilities.(We do this with our products all the time.)
3. Bad permission folder setting on your server. Make sure that it's securely set. 644 is recommended for php files and 755 is recommended for the folder. By missing the good setting can let hackers to edit files.
4. Password leaks. Make sure that you set the very strong password for admin role, CPanel, Database password, etc…
There can be other reasons for these but it will be good to have these things checked.
There're also some tips from us.
1. You can try using security wp plugin : https://kinsta.com/blog/wordpress-security-plugins/
2. It will be much even better if you use DNS with security feature. You may check out CloudFlare service. It's quite useful.
You can speed up your website by using the plugin "W3 Total Cache" https://wordpress.org/plugins/w3-total-cache/
*Please note that with this method, it doesn't guarantee that you will get 100% of the score from speed tester. However, the score should improve a lot. The score will depend on image optimization too so you may seek for third party plugin to do image optimization but beware that it might drop your image quality, this is on your decision. And lastly, using CDN might improve your score too but you have to seek for third party service for this. Normally, this is not a free service.
*Please also note that some third party plugins might not work with the minifying setting that we recommend so if it doesn't work, you may skip this setting. But it 100% works with the theme itself.
Every time you made changes on your website, you should purge the cache too.
Here are the recommend setting from us.
1. General Setting.
2. Page Cache
3. Minify
4. Browser Cache
Sometimes, our theme/plugin will update and it will contain new string, so these translation files in older version will not work. Please try follow our instruction below to update these translation files to make it work in new version and update new string.
Step 1: Please backup all translation files first before do anything.
Step 2: https://photos.app.goo.gl/vEBRd8nULbZT4CFZA
Step 3: https://photos.app.goo.gl/ZeQk3oZK84KrB7KT8
Step 4: Upload these translation files and check it again.
Because the different in each hosting environment cause the problem with import demo content so sometime it can’t work as it should and it not import all demo images for you. So we have other way by use duplicator package to install our demo site. Please follow our step to install duplicator package in your site.
Step 1: https://photos.app.goo.gl/uKt5aTyFzm6cviQcA
Step 2: https://photos.app.goo.gl/B5GxCBr1f5bDwDiV8
Step 3: https://photos.app.goo.gl/xm5o9YMjLdmr7U7B9
For extraction way, you can check more in here:
+ https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-060-q
+ https://snapcreek.com/duplicator/docs/faqs-tech/?load#faq-installer-015-q
Step 4: https://photos.app.goo.gl/JE4vhfxroMpXmvZq6
Step 5: https://photos.app.goo.gl/m6VCMRg8EWpjw5Qv5
Step 6: https://photos.app.goo.gl/up2TAhLPYfwp81EU8
Step 7: https://photos.app.goo.gl/sfVb15Lx2W2cryGQ7
Step 8: https://photos.app.goo.gl/g9znQRZw2rk3EJj29
Please note: The duplicator package will work with outdated version. After your installation, you must
update theme/plugin to latest version to make sure it’s work well as it should. Please update your site
with our instruction below:
To Update Theme : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers' plugins as well.)
If you're submitting ticket without using Envato login, you will need purchase code instead. Purchase code can be obtained in your Themeforest profile page, click on the tab "Download", from the item list, click on the button "Download" of the item and you will see where to get the code. See this
After you installed the theme and slider plugin properly, you may still see the warning like these...
For Revolution Slider, it looks like this :
For Layer Slider, will look like this :
Please note that you can't put the theme's purchase code in that field. It will not work.
The purchase code( or activation code) for slider is not necessary. It's used for auto updater for the slider. However, the slider that's included in this theme is being used as 'Extended license', it's considered as a bonus file which doesn't support auto updater(and their slider templates.).
If you need to use auto updater, you have to purchase slider's regular license separately. But as we mentioned. It's not necessary, you can still use slider that come with the theme like its' regular license and we still keep pushing slider's update in future theme's version as well ;)