If you're using Hotel Master theme, please read this : https://goodlayers.ticksy.com/article/12190/ 

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Can not see theme in the list when submitting new ticket?

Some customers experience the problem when trying to submit a ticket to the new theme, the theme won't show up in the 'Product or Category' list :  


To fix this,

1. Click on this button to reconnect your Envato account : 



2. If still doesn't help, try to logout from the support site, clear your browser cache and then login to support site with Envato account again.


3. *If possible, you may try on different browser as well.