Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. You can see Item Support Policy here. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

2. Make sure that you are running the latest version of theme.

3. Apart from updating the theme, make sure that you also update plugins that come with the theme as well(if available in some themes). Ex. GoodLayers Core, GoodLayers Portfolio Post Type

You can learn how to Update The Theme And Plugins here.

4. After updating the theme and plugins, please clear website's cache if you're using caching plugin and also make sure that you clear browser cache.

5. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.   

6. Please be professional, polite, avoid sarcasm, provide specific and clear information, stay patient, and follow instructions when submitting a support ticket.

After submitting the ticket.

- Normally, we will get back to customers in 10-14 hours in business day.
- The older tickets will be the first priority. So after you create the ticket, if possible, please do not reply to the ticket if our team hasn't replied to you yet because it will update your ticket response date to sooner and the priority will be lower. This might cause the delay replying.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side of the item page. More info : https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support

*Please note that sometimes, after you extend the support, you might not be able to submit new tickets immediately because your expiration data in the system hasn't been refreshed yet. If you encounter this issue, please notify us via the form on our profile page here: https://themeforest.net/user/goodlayers. We will refresh your data manually.

Where can I get my purchase code?

If you're submitting ticket without using Envato login, you will need purchase code instead. Purchase code can be obtained in your Themeforest profile page, click on the tab "Download", from the item list, click on the button "Download" of the item and you will see where to get the code. See this : http://support.goodlayers.com/purchasecode.png


  Article Categories

1 Article Arki - Architecture WordPress

Revoking the licenses

1 Article Corzo - Consulting & Finance WordPress

Exclude GoodLayers' GDPR Cookie from caching

2 Articles Chariti - Charity & Donation WordPress

Slider Activation Warning

Making your site faster with WP Fastest Cache and Autoptimize

2 Articles Mediz - Dentist & Medical WordPress

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Apzo - Software & Saas WordPress

Slider Activation Warning

Making your site faster with WP Fastest Cache and Autoptimize

2 Articles Uniq - Minimal Multipurpose Creative WordPress Theme

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Attorna - Lawyer & Attorney Theme

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Logisco - Logistics & Transportation

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Akea - Gutenberg Minimal Blog WordPress

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Inteco - Interior & Architecture WordPress Theme

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

2 Articles Kingster - Education WordPress Theme

Slider Activation Warning

Making your site faster with WP Fastest Cache and Autoptimize

4 Articles Ztudio X - Creative Studio WordPress Theme

Where can I get my purchase code?

Making your site faster with WP Fastest Cache and Autoptimize

Slider Activation Warning

+1 more

4 Articles Cryptro - Cryptocurrency Theme

Slider Activation Warning

Making your site faster with W3 Total Cache plugin

Where can I get my purchase code?

+1 more

4 Articles Financity - Business / Finance WordPress Theme

Where can I get my purchase code?

Slider Activation Warning

Making your site faster with W3 Total Cache plugin

+1 more

6 Articles Tour Master - Tour Booking, Travel WordPress Plugin

Updating Tour Master

Modifying the enquiry form

Making your site faster with W3 Total Cache plugin

+3 more

4 Articles SEO Crawler - Digital Marketing, Social Media, SEO WordPress Theme

Slider Activation Warning

Where can I get my purchase code?

Making your site faster with WP Fastest Cache and Autoptimize

+1 more

4 Articles One Page Pro - Multi Purpose OnePage WordPress Theme

Making your site faster with WP Fastest Cache and Autoptimize

Where can I get my purchase code?

Making your site faster with W3 Total Cache plugin

+1 more

4 Articles Big Slam - Basketball WordPress Theme

Making your site faster with WP Fastest Cache and Autoptimize

Where can I get my purchase code?

Making your site faster with W3 Total Cache plugin

+1 more

6 Articles Travel Tour - Travel & Tour Management System WordPress Theme

Making your site faster with WP Fastest Cache and Autoptimize

Server Configuration Requirements

Slider Activation Warning

+3 more

5 Articles Kleanity - Minimalist WordPress Theme

Server Configuration Requirements

Making your site faster with W3 Total Cache plugin

Where can I get my purchase code?

+2 more

5 Articles Real Factory - Factory / Industrial / Construction Responsive WP Theme

Where can I get my purchase code?

Slider Activation Warning

Making your site faster with WP Fastest Cache and Autoptimize

+2 more

10 Articles Infinite - Responsive Multi-Purpose WordPress Theme

Can not see theme in the list when submitting new ticket?

How to upload the theme via FTP method

Making your site faster with WP Fastest Cache and Autoptimize

+7 more

3 Articles Newsstand - Responsive Magazine & Editorial WordPress Theme

Where can I get my purchase code?

Slider Activation Warning

Server Configuration Requirements

3 Articles Limo King - Limousine / Transport / Car Hire Theme

Server Configuration Requirements

Slider Activation Warning

Where can I get my purchase code?

3 Articles Green Nature - Environmental / Non-Profit WP Theme

Slider Activation Warning

Server Configuration Requirements

Where can I get my purchase code?

3 Articles Total Business - Multi-Purpose Business WP Theme

Server Configuration Requirements

Slider Activation Warning

Where can I get my purchase code?

4 Articles Recibo - Restaurant / Food / Cook WordPress Theme

Translating the theme/plugin using poedit application

Where can I get my purchase code?

Slider Activation Warning

+1 more

4 Articles Skin Beauty - Beauty | Spa | Salon WordPress Theme

Translating the theme/plugin using poedit application

Slider Activation Warning

Server Configuration Requirements

+1 more

3 Articles Finanza - Business & Financial WordPress Theme

Where can I get my purchase code?

Server Configuration Requirements

Slider Activation Warning

5 Articles Versatile - Responsive Multi-Purpose WP Theme

Updating Master Slider

Translating the theme/plugin using poedit application

Slider Activation Warning

+2 more

11 Articles Flawless - Responsive Multi-Purpose WP Theme

how to change text of portfolio info's attributes like "clients, skills, website...." ?

How can I change the font size on the menu ?

Creating Child Theme

+8 more

12 Articles Tour Package - Wordpress Travel/Tour Theme

TourPackage Theme - Creating 'Boxed Layout'!

Updating Layer Slider - Tourpackage since v2.00

Creating Child Theme

+9 more

8 Articles ideo - Minimalistic WordPress Portfolio Theme

Bad Authentication Data / Using twitter widget

Page Builder/Page Editor Broken

To Update Theme

+5 more

8 Articles World Wide - Responsive Magazine WP Theme

Creating Child Theme

Bad Authentication Data / Using twitter widget

Page Builder/Page Editor Broken

+5 more

8 Articles Maxima - Retina Ready Wordpress Theme

Creating Child Theme

To Update Theme

Page Builder/Page Editor Broken

+5 more

8 Articles Real Church - Responsive Retina Ready Theme

Creating Child Theme

To Update Theme

Page Builder/Page Editor Broken

+5 more

8 Articles King Power - Retina Ready Multi-Purpose Theme

Page Builder/Page Editor Broken

Creating Child Theme

Bad Authentication Data / Using twitter widget

+5 more

9 Articles Rocket Board - Metro Wordpress Theme

To Update Theme

Bad Authentication Data / Using twitter widget

Creating Child Theme

+6 more

9 Articles Super Spark - Responsive Minimal WP Theme

Page Builder/Page Editor Broken

Bad Authentication Data / Using twitter widget

Creating Child Theme

+6 more

9 Articles Architecture - Premium Wordpress Theme

Creating Child Theme

Bad Authentication Data / Using twitter widget

To Update Theme

+6 more

9 Articles Blue Diamond - Responsive Corporate WP Theme

Creating Woocommerce Template For WooCommerce's Sidebar

To Update Theme

Page Builder/Page Editor Broken

+6 more

11 Articles Delicieux - Restaurant Wordpress Theme

How to Change Portfolio title to link to specific URL , just same as Thumbnail image ?

To Update Theme

Bad Authentication Data / Using twitter widget

+8 more

11 Articles The Artist - Clean Responsive Portfolio Theme

Page Builder/Page Editor Broken

Creating Woocommerce Template For WooCommerce's Sidebar

To Update Theme

+8 more

10 Articles Phoenix - Clean Responsive Wordpress Theme

Page Builder/Page Editor Broken

Creating Woocommerce Template For WooCommerce's Sidebar

Creating Child Theme

+7 more

11 Articles Medical Plus - Responsive Medical and Health Theme

Bad Authentication Data / Using twitter widget

Page Builder/Page Editor Broken

Creating Child Theme

+8 more

10 Articles Megazine - Responsive WordPress Theme

Bad Authentication Data / Using twitter widget

Page Builder/Page Editor Broken

Creating Woocommerce Template For WooCommerce's Sidebar

+7 more

11 Articles Co-Porlio: Feature Rich Wordpress Theme

Creating Woocommerce Template For WooCommerce's Sidebar

Bad Authentication Data / Using twitter widget

Creating Child Theme

+8 more

10 Articles Incidental - High Class Photography WP Theme

Bad Authentication Data / Using twitter widget

To Update Theme

Creating Child Theme

+7 more

11 Articles Green Earth - Environmental WordPress Theme

To Update Theme

Bad Authentication Data / Using twitter widget

Creating Child Theme

+8 more

11 Articles Good Space - Responsive Minimal WP Theme

To Update Theme

Creating Child Theme

Creating Woocommerce Template For WooCommerce's Sidebar

+8 more

10 Articles The Gallery - Automatically Generated Gallery

Creating Woocommerce Template For WooCommerce's Sidebar

To Update Theme

Bad Authentication Data / Using twitter widget

+7 more

12 Articles Grand College - Wordpress Theme For Education

Bad Authentication Data / Using twitter widget - Grand College

Creating Woocommerce Template For WooCommerce's Sidebar

Bad Authentication Data / Using twitter widget

+9 more

11 Articles Bangkok Press - Responsive, News & Editorial Theme

Bad Authentication Data / Using twitter widget

To Update Theme

Page Builder/Page Editor Broken

+8 more

10 Articles Slide One - One Page Parallax, Ajax WP Theme

Bad Authentication Data / Using twitter widget

To Update Theme

Creating Woocommerce Template For WooCommerce's Sidebar

+7 more

16 Articles Modernize - Flexibility of Wordpress

To Update Theme

Blog Widget Equal Height - Modernize

Creating Child Theme

+13 more

4 Articles Urban Mag - News & Magazine WordPress Theme

Translating the theme/plugin using poedit application

Server Configuration Requirements

Where can I get my purchase code?

+1 more

8 Articles Music Club - Music/Band/Club/Party Wordpress Theme

To Update Theme

How To Update GoodLayers Plugins? (since Flawless Theme)

Updating Revolution Slider

+5 more

7 Articles Mediso - Corporate / One-Page / Blogging WP Theme

To Update Theme

Updating Revolution Slider

How To Update GoodLayers Plugins? (since Flawless Theme)

+4 more

9 Articles Charity Hub - Charity / Nonprofit / Fundraising WP

How to Link donate now button with other page than donation form ?

How to change currency in donation box ?

How can I change the font size on the menu ?

+6 more

6 Articles Simple Article - Wordpress Theme For Personal Blog

How can I change the font size on the menu ?

Translating the theme/plugin using poedit application

How to get instagram Access Token

+3 more

4 Articles The Keynote - Conference / Meeting WordPress Theme

Translating the theme/plugin using poedit application

Slider Activation Warning

Where can I get my purchase code?

+1 more

8 Articles Clever Course - Learning Management System Theme

Updating Master Slider

To Update Theme

Translating the theme/plugin using poedit application

+5 more

7 Articles Real Soccer - Sport Clubs Responsive WP Theme

How To Hide Player Status tab on single player page

where i change the value of points compiled for a win for the league table ?

Translating the theme/plugin using poedit application

+4 more

6 Articles Good LMS - Learning Management System WP Plugin

Translating the theme/plugin using poedit application

Add comment to course page.

Where can I get my purchase code?

+3 more

4 Articles The Luxury - Dark/Light Responsive WordPress Theme

Translating the theme/plugin using poedit application

Slider Activation Warning

Where can I get my purchase code?

+1 more

4 Articles Info Space - Infographic WordPress Theme

Translating the theme/plugin using poedit application

Slider Activation Warning

Where can I get my purchase code?

+1 more

5 Articles Mega Project - Construction Company WP Theme

Translating the theme/plugin using poedit application

Adding Instagram icon in the header (Themes in second framework version.)

Where can I get my purchase code?

+2 more

6 Articles Hotel Master - Hotel Booking WordPress Theme

Translating the theme/plugin using poedit application

Adding Instagram icon in the header (Themes in second framework version.)

Where can I get my purchase code?

+3 more

5 Articles Lawyer Base - Lawyers Attorneys WordPress Theme

Translating the theme/plugin using poedit application

Adding Instagram icon in the header (Themes in second framework version.)

Server Configuration Requirements

+2 more