Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Nadiah Button border colour in Stunning Text   Updated 10 minutes ago   5   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Nadiah:Thank you, thank worked! Emilio Ramirez Separate price 0's with commas   Updated 1 hour ago   8   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Replacing your \wp-content\plugins\goodlayers-lms\include\utility.php file with the one from the attachment should fix the issue :)Cheers. Juan Posadas Remove a Category from list   Updated 2 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:Hi,Those instructions work on windows os too.Just hold the ctrl button and click on the category names to select them. Do the same on a selected item to remove it from the selection.Regards. Skills Goodlayers LMS   Updated 2 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi,You can change the currency in the LMS Options panel (see attachment).Regards. Andres Font no colour on feature media   Updated 3 hours ago   3   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Andres,I had updated it, please check your website. gerd German translation Room availibility   Updated 3 hours ago   16   Hotel Master - Hotel Booking WordPress Theme Most recent comment from gerd:Hello,thanks a lot you are very helpful :)But the background from 1/2 columns inside can not change the color, right? Kind regardsGerd César I could not import contents using Goodlayers importer   Updated 4 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc:Hi Cesar,To translate, please read our instruction: Translating the theme/plugin using poedit application. Simone Content/Post Type Item ( Stunning Text)   Updated 7 hours ago   2   Total Business - Multi-Purpose Business WP Theme Most recent comment from Beshoy:Hi Simone,You need to modify the php files if you look to change target="_blank" to _self modify gdlr-page-item.php file which is located inside theme folder/include/function line #734 replace it ... Elodie Number of rooms on the homepage reservation bar   Updated 9 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hello,Thank you for the suggestion, but currently there's no option to enable the room dropdown on the reservation bar. You will have to customize the plugin to change that. William Emails not sending   Updated 10 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:Hi,You don't need to do anything else. Could you install this plugin to check if the mail function if properly working on your server? https://wordpress.org/plugins/check-email/ If the mail ... Elodie Transaction Paypal not registered   Updated 17 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Elodie:Problem resolved by the hoster !Thanks!!!! Freyr Currency display on booking engine   Updated 1 day ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi,1.) Could you provide your wp-account and ftp-access back so we can check this out ? 2.) There aren't any plan for this yet, btw, thanks for your suggestion :) Sibel Ozcubukcu audio download   Updated 1 day ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Never mind, I've figured it out.I added the line below to the htaccess AddType application/octet-stream .mp3:) Sibel Ozcubukcu Child Theme   Updated 1 day ago   3   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Worked, thank you :) Sibel Ozcubukcu Meta description ag   Updated 2 days ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Never mind, found my answer :) 
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