Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Alessandro Severe LayerSlider bug in 5.6.2 (v5.6.3 required)   Updated 33 minutes ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:Hello there!LayerSlider 5.6.2, which is the version included with my Flawless purchase, does have a severe bug which makes it almost useless. You can read about it in the linked post, where the last ... Kimberly Hickok Read More Text on Homepage   Updated 57 minutes ago   1   Modernize - Flexibility of Wordpress Most recent comment from Kimberly Hickok:Hi,Would you please tell me the code to add to Additional CSS to hide Read More text from the home page?Thanks in advance.Kim Salah Logo Position   Updated 4 hours ago   3   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Salah:Thank you for your response, unfortunately nothing changed! adam Search Results   Updated 4 hours ago   4   Maxima - Retina Ready Wordpress Theme Most recent comment from Sandeep:Glad to be of help :) arianna Master slider   Updated 4 hours ago   6   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:1. Sorry, there's no option to remove just the title from a certain page. Disabling the title in the Page Options will also remove the background image.2. Try opening the Full Size Wrapper(that ... arianna icons   Updated 5 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from arianna:Thanks, I resolved the problem! But now my icon are grey and it's difficult see its. Marco How can Translate "Continue Reading" text   Updated 6 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Marco:Hi,i need to translate the text "Continue Reading" in the blog page (see the attach).My website is in 3 language and for this i use WMPL, how can i manage this?Cheers Tara Add Read More Link to Session Excerpts   Updated 7 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Tara:What code to I need to change here: wp-content/plugins/gdlr-conference/include/session-item.php in order to add a "Read More" link to the session excerpts on the tabbed program?There was a ticket ... arianna dorms and private room   Updated 9 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from arianna:Hi,I can't include in my homepage the section DORMS AND PRIVATE ROOM like in the template.Can I help me?Thanks Stanciu Responsive Theme   Updated 9 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Stanciu:Header is not responsive... social icons not responsive.. Alessandro Page Builder "Personnel" question   Updated 9 hours ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:Hello there! I'm setting up a website based on Flawless Theme, I have a question regarding Page Builder (I hope this is the right place to ask for that.)I'll have a "Personnel" Page Builder element ... arianna google maps   Updated 9 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from arianna:Perfect..thanks!Arianna Boutsioulis Dropdownmenu   Updated 10 hours ago   1   Mega Project - Construction Company WP Theme Most recent comment from Boutsioulis:Hi, I'm hoping you can help! I have dropdown menu items on my  navigation item (ΕΞΟΠΛΙΣΜΟΣ), and they are getting cut off on the right edge of the site. Is there a way to right-align my ... Johnny Head Section   Updated 10 hours ago   6   Delicieux - Restaurant Wordpress Theme Most recent comment from Loc:Hi Johnny,Appreciate your answer. Do you have anything else I can help? Fred php in blocs   Updated 12 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc:Hi Fred,I'm sorry but it's beyond the page builder item can work with. So it's impossible to do.
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