Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Damien St. John RE: Testing Theme Compatibility   Updated 1 hour ago   1   Good LMS - Learning Management System WP Plugin Most recent comment from Damien St. John: Hey there! I'm working with a theme that I'd really like to integrate this plugin with. I know not every plugin in going to be compatible but I figure I'd submit a support ticket to see ... Benjamin Degenhardt Portfolio filter shortcode   Updated 5 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Benjamin Degenhardt: i would like to enable the portfolio filter when using the gdlr Shortcode (rather than the page builder where I can click to enable). I tried filter="enable" etc but no luck. Please advise! dips Quiz and tests   Updated 23 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, Sorry, there's no option to use the quizzes without the courses. You will have to customize the plugin to change this. The quizzes have to selected in a course in the Course Settings, this ... Mathias Slider Placement   Updated 2 days ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Mathias, All the errors come from the Wordpress files, did you customize anything in these files?  You can follow these guides to troubleshot and fix the ... Marcello Featured image   Updated 2 days ago   16   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Loc: Hi Marcello, It's done, please recheck. Loïc Player General Info Text   Updated 2 days ago   8   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi there, Please go to \wp-content\plugins\goodlayers-soccer\single-player.php at line 43, you will see: array('nationality', 'date-of-birth', 'height', 'weight'), Remove the array you ... Kevin Permalink   Updated 2 days ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Kevin: Thanks a lot! I keep learning every day. Ticket can be closed. Regards. Alan weekend settings   Updated 2 days ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Andrea Player Info   Updated 2 days ago   25   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Andrea, Thanks for your words, I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I would appreciate ... Juan Morales Portfolio nav - Custom Blog Size - Menu   Updated 2 days ago   4   Grand College - Wordpress Theme For Education Most recent comment from Beshoy: You still need to have knowledge with CSS, If you don't know about that I recommend to hire freelancer to do that for you. Thanks, JD Sebastian help needed for controlling widgets   Updated 2 days ago   2   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy: Hi, I am not sure if you do something wrong, Can you check your page and make sure you set the correct sidebar http://take.ms/XnOOo ? Thanks, Jason Moore Upcoming Events   Updated 2 days ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep: Hi, This is happening because you are using an older version of the theme, updating to the latest version should fix the issue. Here are the instructions ... Sebastian Kozuch ​booking calendar   Updated 3 days ago   9   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Yes, that option is for blocking all the rooms. You need to 'book' a room to block it separately. denis Page Title   Updated 3 days ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, You may check the "Customize > General > Page Title Style" section. Changing the "Default Page Title Style" to "custom" will allow you to customize the style of the page title :) Herman How do I add an external php page to my site?   Updated 4 days ago   4   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Yes, I think you could use page template for this. By filling  get_header() at the top and get_footer()  at the bottom, you'll get the structure of our theme. Then, you can add ...
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