Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Rabea Template Translation   Updated 15 minutes ago   2   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Sandeep:Hello, The language switcher depends on the plugin you are using..There are many options for this: 1. If you want automatic translation, you could use plugins like ... Matt Clark Blog Shortcode Meanings/Options   Updated 1 hour ago   1   Clever Course - Learning Management System Theme Most recent comment from Matt Clark:Greetings GoodLayers,I'm trying to find where you have the "meanings" of all your shortcodes on your website.I have different blog categories set up in a TAB and want people to be able to toggle to ... Roy won't add new lectures   Updated 1 hour ago   1   Clever Course - Learning Management System Theme Most recent comment from Roy:Hello, I absolutely love your theme.  I think it is so much better than any others I have purchased.  Thanks for putting so much thought into it!  I have uploaded the demo site and am ... Wouter Testimonial caroussel / slider   Updated 13 hours ago   2   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep:Hi! To change the testimonial speed :  Open the file '\wp-content\themes\bluediamond\javascript\jquery.cycle.js', Go to the line #1568 and add the following code: timeout: 8000, right ... María del mar Add/remove   Updated 1 day ago   16   Clever Course - Learning Management System Theme Most recent comment from Sandeep:I already have the username-password from you previous comments.This was happening because you had a blog category named 'blog' which was conflicting with your blog ... NanangJohn Change Background and Maps   Updated 2 days ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi There,You can only change the background from theme option http://take.ms/8li20Place the following shortcode after modifying it with your location in the location filed inside package ... Manoj Google Analytics Submission Option   Updated 2 days ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Great, it works :)Thanks Azhar Dummy content not available with theme   Updated 2 days ago   2   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy:Hi Azhar,We already build custom plugin to import the demo content, Install the require plugin with the theme and you should see that http://take.ms/f0TxzThanks, Pim Reporting a bug in Hotel Master theme   Updated 2 days ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,Thank you for reporting, Please add this css in Theme Options Panel > General > Page Style > Additional Style to fix that: @media(max-width:767px){     .single .gdlr-reservation-bar {   ... Thomas Change "projects" page   Updated 2 days ago   2   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Hi,These breadcrumbs are not added by theme, so I am not sure if it's possible to change that link.Are you using any plugin for that? Then you could try asking the plugin support about this. Thomas "Tab item" same size titles   Updated 2 days ago   2   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Hi,This was done because of lack of space on small screens, we can't make it look as same as the desktop. Thomas Remove 'Project Detail'   Updated 2 days ago   2   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Hi,Add this css in Theme Options Panel > General > Page Style > Additional Style to remove it: .gdlr-portfolio-content .head {    display: none;}Btw, there's a mistake in your additional style ... Thomas No slider on mobile   Updated 2 days ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Happy to be of assistance :) Marlene Adding Button to the Right Side of Header   Updated 2 days ago   4   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy:If you use header style 2 http://take.ms/tz6vi you might scroll down and place it here http://take.ms/HDlq7 Marlene Where to edit 404 page?   Updated 2 days ago   4   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy:Sorry to say but there is no option for 404 page :(
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