Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Mathias Slider Placement   Updated 2 hours ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Mathias: Hey there Sorry, but I have already fixed the first problem (slider) by importing the demo files. Now I'm stuck with another problem. Whenever I want to publish or refresh a Site or Post, I ... Kevin Permalink   Updated 2 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Kevin: Thanks a lot! I keep learning every day. Ticket can be closed. Regards. Loïc Player General Info Text   Updated 3 hours ago   7   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loïc: The item is "gdlr-soccer-head" but there are 4 of these, I just want to remove the last one. Thanks. Alan weekend settings   Updated 4 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Marcello Featured image   Updated 6 hours ago   15   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: Still the same as before: login: loc password: hosYb*XFpZwLDdojq4le$N%* Thanks Loc Andrea Player Info   Updated 10 hours ago   25   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Andrea, Thanks for your words, I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I would appreciate ... Juan Morales Portfolio nav - Custom Blog Size - Menu   Updated 13 hours ago   4   Grand College - Wordpress Theme For Education Most recent comment from Beshoy: You still need to have knowledge with CSS, If you don't know about that I recommend to hire freelancer to do that for you. Thanks, JD Sebastian help needed for controlling widgets   Updated 14 hours ago   2   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy: Hi, I am not sure if you do something wrong, Can you check your page and make sure you set the correct sidebar http://take.ms/XnOOo ? Thanks, Jason Moore Upcoming Events   Updated 14 hours ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep: Hi, This is happening because you are using an older version of the theme, updating to the latest version should fix the issue. Here are the instructions ... Sebastian Kozuch ​booking calendar   Updated 1 day ago   9   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Yes, that option is for blocking all the rooms. You need to 'book' a room to block it separately. denis Page Title   Updated 1 day ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, You may check the "Customize > General > Page Title Style" section. Changing the "Default Page Title Style" to "custom" will allow you to customize the style of the page title :) Herman How do I add an external php page to my site?   Updated 2 days ago   4   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Yes, I think you could use page template for this. By filling  get_header() at the top and get_footer()  at the bottom, you'll get the structure of our theme. Then, you can add ... Oscar Roger Roger blog   Updated 2 days ago   5   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi there, # 1/3 Blog Grid: I made a test page and it works here: http://www.sineraunited.cat/blog-13/ # Post comment: With the new post, it doesn't display the ... Gustavo automatic expiration   Updated 2 days ago   6   Clever Course - Learning Management System Theme Most recent comment from Matt & John: Thank you very much for suggestion. We will see if we consider for this. Cheers!  Austin Instagram in menu bar   Updated 2 days ago   7   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep: Good to hear that :) You just need to add the http:// or https:// before the URL to fix the other issue. Cheers.
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