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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Susan Toggle Box   Updated 3 minutes ago   3   Modernize - Flexibility of Wordpress Most recent comment from Susan:Hi Denish,Yes you have edit the hostfile to acces the site. It seems as if it has something to do with the amount of items on the page. Is it possible this theme needs other database configuration? ... Stanimir Problems with the date picker in another language   Updated 20 minutes ago   19   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Stanimir:Can you also give me a clue where to find this. About this regional IP.. that is going to be super hard for me to get. Can't you use a VPN or something that will have a static IP? Gianluca Lorenzi change the booking in requested   Updated 40 minutes ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Sorry, the dev-team don't do custom work. You could try hiring a freelancer from a site like studio.envato.com to help with it. Regards. Jason Margin above menu   Updated 2 hours ago   1   Total Business - Multi-Purpose Business WP Theme Most recent comment from Jason:Above the menu/logo there is a top margin of about 53px, I'd like that to be more like 25 or 30, but can't seem to find the right spot to edit that in the style.css. Thanks! Eric How to duplicate page content   Updated 2 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Eric:Hello,I've purchased The Keynote theme for two separate WP installations. I designed a homepage for one site using the software, and would like to use the same custom structure on my other site. Is ... Debbie Miller Archives titles and pagination not working   Updated 2 hours ago   6   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Justin Mool:Hi there. If you'd like to avoid a full update to eliminate the pagination problem, I was able to solve the issue in the Charity Hub theme by changing line 80 in [theme ... wbstyle Pagination problem again   Updated 2 hours ago   3   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Justin Mool:Hi there. If you'd like to avoid a full update to eliminate this problem, was able to solve the issue in the Charity Hub theme by changing line 80 in [theme ... Vitos Changing column Background   Updated 5 hours ago   1   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Vitos:How do you Chnage the background color for a column on a page. I am trying to make each column a different color or image. Jason Footer 2 & 3   Updated 5 hours ago   1   Total Business - Multi-Purpose Business WP Theme Most recent comment from Jason:I had no use in the footer for widget Footer 2 and Footer 3. So I cleared that area so it wouldn't show recent posts and recent projects. That area is now blank, but I'm think i want to use that ... David Conlon Menu on Mobile   Updated 5 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from David Conlon:Thank you! Daniel White frame   Updated 5 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Daniel:Hy, on the first site of my Webseite there is no white frame above the Masterslider. If i activate the Mastersliderat a content site, a white frame is shown. What is wrong? Thx. DAni geraldine goudard Trip advisor?   Updated 6 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from geraldine goudard:ok thanks, but now I have Facebook, twitter, etc on the right hand side and trip advisor on the left ... it looks a bit weird.. can't I have them all together??? Shelly Turner page nav buttons not working   Updated 7 hours ago   1   Real Church - Responsive Retina Ready Theme Most recent comment from Shelly Turner:The pagination buttons at the bottom of the news page are not working. When you click to next page it highlights the page number but the same posts are displayed. chamoncampanha Price tables and Paypal   Updated 8 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from chamoncampanha:Hi, how can I set the "Buy Now" button on the price tables to behave the same as the buy button inside the course page ? I want to mimic the behavior of sending users to complete the registration ... María del mar Add/remove   Updated 8 hours ago   8   Clever Course - Learning Management System Theme Most recent comment from María del mar:Hello, thank you very much for helping me with the footer size and the location of the translator. We would like to know if it is possible to eliminate the gray line on the screenshot. We believe it ...
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