Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Linda Child styles being overridden   Updated 2 hours ago   1   Modernize - Flexibility of Wordpress Most recent comment from Linda: Hello, ever since we upgraded to WP4+, our child styles are being overridden by the default styles. Using my browser's web inspector, I can see that the child styles are loading, but ... Gemma Text sizes   Updated 3 hours ago   4   Lawyer Base - Lawyers Attorneys WordPress Theme Most recent comment from Beshoy: oh sorry there is no option for that :( Bry Simple table element   Updated 6 hours ago   7   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Bry: Could you provide me a table plugin that provides that kind of ui style like in your hotel theme? Those plugins you've recommend doesn't match the style I want. And when will you guys plan to ... Cathal Increase upload size   Updated 7 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Will do, thank you Cathal Is it possible to hyperlink a feature-media image?   Updated 7 hours ago   5   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Perfect, will try that, thank you! Cara Social not showing on personnel   Updated 7 hours ago   6   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Cara: Hi, I decided to just make the personnel out of other elements so you can close the ticket. But definitely consider making the social shortcode more simple! :) Thanks for your help Carole Service Slide Show - Background image   Updated 12 hours ago   6   Finanza - Business & Financial WordPress Theme Most recent comment from Loc: Hi Carole, You're welcome,  I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I would appreciate if you ... Leonardo Canneto Lightbox Social Share?   Updated 12 hours ago   4   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Leonardo Canneto, I'm not sure it will be implemented or not but I hope it will, thank you :) Nancye Cannot edit   Updated 15 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy: Hi Nancye, Please mark your replay as private and provide WordPress login information. Thanks, Elia mobile view not suitable for iphone 5 like mobile divice   Updated 18 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Hello, You can add this css in Theme Options Panel > General > Page Style > Additional Style to make sure the table is scrollable on smaller screens: @media(max-width:767px){ body ... angel angeline league table   Updated 22 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Beshoy: Thank you for the suggest, Will let our developers knows about it. Thanks, bart Translation of: View details and Add to cart   Updated 1 day ago   8   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bart, Anything else may I help you? YEWS Australia Not Auto or manually updating theme   Updated 1 day ago   12   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi there, Thanks for your update, anything else may I help you? Jonathan Yellow Box   Updated 1 day ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Beshoy: Hi Loïc, Please open new support ticket for your problem. Thanks, Elia single car page translate not possible   Updated 1 day ago   4   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :)
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