Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Ashley Importing XML demo   Updated 1 hour ago   2   Green Earth - Environmental WordPress Theme Most recent comment from Beshoy: Hi Ashley, This is won't change any code or any other content on your site, But if you worry about that you may take backup for child theme files. Thanks, Nathan Currin Ticket Form not working   Updated 1 hour ago   3   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Nathan Currin: This is what we have in there... Is something not right?  Linda No search button on mobile devices   Updated 2 hours ago   5   Modernize - Flexibility of Wordpress Most recent comment from Linda: Thanks for the suggestion. We were able to figure out where to add shortcode in the header file to make our search plugin show up as we'd hoped on mobile devices.   Rollin Shortcodes Plugin - images and icons are not displayed   Updated 3 hours ago   5   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Rollin: Thanks Loc, But please, before close the ticket, can you tell me what was the solution ?  Thanks, Roland Kent McPherson Move the homepage slider down   Updated 5 hours ago   1   Real Church - Responsive Retina Ready Theme Most recent comment from Kent McPherson: How do I move the homepage slider defined by the Top Slider Type down so it starts below our menu bar?  See dev.mosaicgr.org and you'll see the slider is up underneath the menu bar.  MaeSa Divider Color   Updated 5 hours ago   2   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy: Hi Maesa, Can you provide site url and point me which divider you talk about ? Thanks, Paco Zevallos Integrate paypal   Updated 6 hours ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy: Hi There, Please check our document to learn more about integrating with PayPal, You might check theme documents with the downloaded files from themeforest or in the following ... Erdal Master Slider Doesn't Work   Updated 6 hours ago   6   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Beshoy: Sure feel free to submit new ticket if you have any other problems :) Thanks, Mike video bkg fallback / removing project desc/ thumbnail dimensions /social media icons / staff slider   Updated 7 hours ago   7   Versatile - Responsive Multi-Purpose WP Theme Most recent comment from Mike: I tried your 700x400 suggestion for the portfolio page and it seems to work fine (even when I use a larger 16x9 photo), however it doesn't seem to work on our homepage (the thumbnails are ... Simone Coupon Code for Discount   Updated 7 hours ago   9   Clever Course - Learning Management System Theme Most recent comment from Gabo: how asign cupon code to specific course? in clever course Bry Simple table element   Updated 8 hours ago   12   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bry, Yes, please create your table first, then apply the css to see any difference. And normally, it will responsive follow the template layout, but if it not, you can use my css ... cyril install   Updated 20 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Hello, Could you explain what you mean by 'custom install'?  Do you want the demo content on your site? You need to import the theme demo to get the demo content. The import is provided ... Linnet Adding A Security Badge to the checkout Page   Updated 20 hours ago   3   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Thanks Beshoy. AnÄ‘eo Questions & improvements   Updated 2 days ago   5   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John: Sorry, I don't quite understand your question, could you be more specific ?  Michael Strumberger Pre-requisite copy change   Updated 2 days ago   5   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John: Hi, I tried acccessing this and it looks okay, could you try again ? https://goodlayers.ticksy.com/article/3812/
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