Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Becky Single-Page Menu   Updated 1 hour ago   5   Clever Course - Learning Management System Theme Most recent comment from Becky:Thank you! Thomas Change "projects" page   Updated 8 hours ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Yes, the projects are added by the theme but these links are from a plugin so we can control/change that in the theme. Thomas Remove 'Project Detail'   Updated 8 hours ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Glad to be of help :) Matt Clark Blog Shortcode Meanings/Options   Updated 9 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi Matt,1. These are same as 'blog style' option shown in the page-builder > blog element.Here's the available options: "blog-widget-1-3" = 1/3 Blog Widget"blog-widget-1-4" = 1/4 Blog ... Roy won't add new lectures   Updated 9 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi Roy,Glad you like our theme :-)This is most likely happening because of server limits, Could you post the WordPress username-password (in a private post) so we can take a look? Thanks. Diogo Goodlayers Import ERRORS   Updated 9 hours ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Diogo:getting erro while import demo content with goodLayers import. may u help me?504 Gateway Time-out nginxGoodlayers Import Sorry, there has been an error. File could not be found Thomas "Tab item" same size titles   Updated 14 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Thomas:Oke Kondhorn Preloaded contents   Updated 19 hours ago   1   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Kondhorn:I would like to get pre-loaded contents of this theme to help me learn to use the theme. Can you help me with this please? Lívia freire teodoro style mansory post blog   Updated 1 day ago   1   Finanza - Business & Financial WordPress Theme Most recent comment from Lívia freire teodoro :Hi, I managed to settle on the animation. But blog posts do not come as Mansory grid.What do I do?I'm waitng.thanks Manoj Bug under Flash Slider   Updated 1 day ago   1   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Hi, I recently updated my flash photo however i encounter a small bug under it, for reference i had attached the screenshot of it. Looking for your help guys Cheers !!! Rabea Template Translation   Updated 1 day ago   2   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Sandeep:Hello, The language switcher depends on the plugin you are using..There are many options for this: 1. If you want automatic translation, you could use plugins like ... Wouter Testimonial caroussel / slider   Updated 2 days ago   2   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep:Hi! To change the testimonial speed :  Open the file '\wp-content\themes\bluediamond\javascript\jquery.cycle.js', Go to the line #1568 and add the following code: timeout: 8000, right ... María del mar Add/remove   Updated 3 days ago   16   Clever Course - Learning Management System Theme Most recent comment from Sandeep:I already have the username-password from you previous comments.This was happening because you had a blog category named 'blog' which was conflicting with your blog ... NanangJohn Change Background and Maps   Updated 3 days ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi There,You can only change the background from theme option http://take.ms/8li20Place the following shortcode after modifying it with your location in the location filed inside package ... Manoj Google Analytics Submission Option   Updated 3 days ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Great, it works :)Thanks
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