Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Elodie Transaction Paypal not registered   Updated 2 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi,We tried testing two booking transaction and it works okay ( there might be a little delay from paypal sandbox site. )http://lilitsu.com/wp-admin/admin.php?page=hotel-transaction Matt Clark Turn ON/OFF Page Builder Section without deleting content   Updated 8 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Matt Clark:Again... you guys rock. Thanks Sandeep.I used this and it worked great!Thanks,-M@ttRESOLVED! Dave adding new social icon   Updated 9 hours ago   4   Skin Beauty - Beauty | Spa | Salon WordPress Theme Most recent comment from Beshoy:Lasted theme version is 1.03 check in your Dashboard > Appearance > Themes which theme version you have.Thanks,  Otis Theme not installing even on local host   Updated 10 hours ago   1   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Otis:Please help me fix this issue, I am under a deadlineThe at first I though it was a server 500 error, and I install wordpress on local host and samething happenedPlease look into this soon, I have a ... Sarah Select Date   Updated 11 hours ago   13   Clever Course - Learning Management System Theme Most recent comment from Sarah:I tried both ITEM_CCSP / ITEM_CCSK and just CCSP and CCSK. The sidebar is linking to #CCSP / #CCSK and the top links on the page in the table are linking to #ITEM_CCSP and #ITEM_CCSK Catherine de Tiège Page Builder not working anymore   Updated 12 hours ago   4   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy:Hi CathDesign, We tried to modify random item in your page and it'\s work fine http://take.ms/UPIxl  Is this problem happen with particular item ?And you can use Visual Composer but the ... Emilio Ramirez Separate price 0's with commas   Updated 12 hours ago   7   Clever Course - Learning Management System Theme Most recent comment from Emilio Ramirez:Hello again Sandeep,Just another quick question. The comma's are displayed great for the user but the admin backend and teacher backend are not showing the numbers properly. How can I fix that? ... Cameron licence input   Updated 16 hours ago   1   Modernize - Flexibility of Wordpress Most recent comment from Cameron:HiI havejust purchsed the Modernize theme and want to input the licence details without having to re-install or upload the who theme as I have already created the website...Is there away to do this ... Kimberly Hickok Color for links not displaying   Updated 17 hours ago   1   Modernize - Flexibility of Wordpress Most recent comment from Kimberly Hickok:Hi,I have both the Link Color and Link Hover color set to #ef7f2c.  If you visit this post http://www.kimversations.com/2016/05/green-ginger-smoothie/ - you will see the words 'Eat The Rainbow' in ... Simon Vetterli How to change currency and symbol   Updated 19 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,You can change the currency in the Hotel Options (see attachment).Your users can use the 'book by email..' button to book without paying and pay when they arrive.Regards. Sam Colours Won't Change   Updated 23 hours ago   2   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Loc:Hi Sam,1. The change take some hours to impact in your website because maybe you have a cache feature in your website, the almost case is flush cache from godaddy setting.2. What the color you want ... Mark SSL mixed content error   Updated 1 day ago   9   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Mark:I found the last insecure item and removed it! Thanks Beshoy! Kashif Qasim Authorize.net Akamai Update   Updated 2 days ago   2   Clever Course - Learning Management System Theme Most recent comment from Matt & John:Hi,The transaction will automatically redirect so there're no need to worry about this.BTW, if you need to update this, you can update the url directly at the ... Mike Donate   Updated 2 days ago   4   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Mike,Please change your page title, it's page title not come from paypal form :). vitor excerpt dispaly   Updated 2 days ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc:Hi vitor, Unfortunately, it is a customization. We don't provide free customization, so your request beyond our support policy.
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