Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Austin Instagram in menu bar   Updated 40 minutes ago   1   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Austin: I understand using one of the unused social platforms to link to instagram (I am going to use delicious since it doesn't pertain to me).   I cannot find where to change that image so that it ... Marcello Featured image   Updated 3 hours ago   1   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: Hi, Is there a way to manually choose a picture to be displayed in the Recent Posts slider? I want it to be different than the Featured Image. The other way around would also be fine, ie. ... Ganim Mobile display issues on limo king   Updated 4 hours ago   4   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Alex Remove Instructors E-Mail Adress   Updated 4 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, You can remove that by commenting out a line in the \wp-content\plugins\goodlayers-lms\author-default.php file as shown in the attachment. Regards. Alex LMS Shortcode not working   Updated 4 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Glad I could help :) Sebastian Kozuch ​booking calendar   Updated 4 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Hi, The rooms can also be blocked in the wp-admin > hotel option > booking option > block date option or by booking the rooms yourself on the frontend. Arnold Musungu Mega Project   Updated 4 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: You need to import the theme demo to get the demo content. The import is provided through the Goodlayers Importer plugin. After activating that plugin, You can import by going to the ... Mike Smith Remove Blog Thumbnails   Updated 4 hours ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: Each page has an unique id, Here's how to find it: http://www.wpbeginner.com/beginners-guide/how-to-f... It can used in the css like so: .page-id-1234 .gdlr-blog-thumbnail { display: ... w b frontdesk anywhere   Updated 4 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from w b: i will be looking into a freelancer but cvould u give me a couple of pointers on how to proceed with that? maybe i can pull it off myself Daniel Video http display problemm   Updated 10 hours ago   7   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Daniel: Is in the home when I ad in item beside the video Andrea Player Info   Updated 11 hours ago   17   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Andrea: Hey loc, now you should see my website, can you control? www.brugheriocalcio.com http://www.brugheriocalcio.com/player/marco-rossi/ (this is the link of page of player...damn now there are ... Oscar Roger Roger blog   Updated 11 hours ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Oscar Roger Roger: Hello, I want to make a blog with a right sidebar, where the news have 3 columns and in the sidebar I could have Tags, categorys, and any social media (facebook, twitter, etc) I'm sorry but I ... Linnet Shopping Bag Drop Down Colour Change   Updated 14 hours ago   1   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Hi, I've looked everywhere but can't seem to find where to change the colour of the shopping bag drop down (BLACK). (see attached) Thanks in advance. Rodrigo Payment popup   Updated 16 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, Please add this css in Theme Options Panel > General > Page Style > Additional Style to fix that: .gdlr-lms-lightbox-container { bottom: 20px; overflow-y: scroll; } Regards. Linnet Responsive Page titles   Updated 23 hours ago   17   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Perfect! Thanks so much for all your time & going back and forth with your suggestions Beshoy! Really appreciate your support.
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