Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Marcello Update Master Slider   Updated 1 hour ago   1   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: Hi there, I have noticed that the included Master Slider plugin is way out-of-date (2.25.4) is there a way to get the latest version (3.0.4)? SoEun Font problem   Updated 2 hours ago   1   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from SoEun: Hello. I am working on a website and have font problem now. The website I am setting is a multisite for multi language users who use English, Korean, Chinese, Japanese. So I  imported google ... Steven Contact Form Styling & Addition   Updated 4 hours ago   4   Maxima - Retina Ready Wordpress Theme Most recent comment from Sandeep: It looks like you've added an background image for that? http://applianceserviceyyc.ca/wp-content/uploads/2016/08/form-top.png You can just edit that image to change its color or search ... Erdal Master Slider Doesn't Work   Updated 4 hours ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Erdal: Hi There, I have some problems with Real Soccer Theme. Master Slider doesn't work. I've tried many things on it but it's really hard to customize. If you look at my website you'll see the ... Linnet Adding A Security Badge to the checkout Page   Updated 8 hours ago   1   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Hi, How do I add and SSL Security Badge to the checkout page? Thank you in advance. Regards, Linnet Linda Child styles being overridden   Updated 11 hours ago   2   Modernize - Flexibility of Wordpress Most recent comment from Beshoy: Hi Linda, It seems like your child theme style.css file doesn't have any CSS rules http://wgnhs.uwex.edu/wp-content/themes/modernize-child/style.css Also there is a dot missing in your file ... Bry Simple table element   Updated 19 hours ago   8   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bry, Could you please provide your problem page url to help check? May be we can use some custom css to make the style you want. And I had sent your case to our director, he ... Cara Social not showing on personnel   Updated 19 hours ago   7   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: HI Cara, Thanks for your update, about the Shortcode, if you install the Theme sample data, you will see it right in personnel page. Let me know if you need any assist, thank you :) Gemma Text sizes   Updated 22 hours ago   4   Lawyer Base - Lawyers Attorneys WordPress Theme Most recent comment from Beshoy: oh sorry there is no option for that :( Cathal Increase upload size   Updated 1 day ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Will do, thank you Cathal Is it possible to hyperlink a feature-media image?   Updated 1 day ago   5   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Perfect, will try that, thank you! Carole Service Slide Show - Background image   Updated 1 day ago   6   Finanza - Business & Financial WordPress Theme Most recent comment from Loc: Hi Carole, You're welcome,  I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I would appreciate if you ... Leonardo Canneto Lightbox Social Share?   Updated 1 day ago   4   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Leonardo Canneto, I'm not sure it will be implemented or not but I hope it will, thank you :) Nancye Cannot edit   Updated 1 day ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy: Hi Nancye, Please mark your replay as private and provide WordPress login information. Thanks, Elia mobile view not suitable for iphone 5 like mobile divice   Updated 2 days ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Hello, You can add this css in Theme Options Panel > General > Page Style > Additional Style to make sure the table is scrollable on smaller screens: @media(max-width:767px){ body ...
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