Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Salah Logo Position   Updated 32 minutes ago   1   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Salah:Hi!How can i change the logo position from left to right please?Regards. Manoj Selected Pacakge on Home Page   Updated 1 hour ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi There,You have to set custom category from package item settings http://take.ms/09hwg This is will get only packages from custom category. adam Search Results   Updated 1 hour ago   1   Maxima - Retina Ready Wordpress Theme Most recent comment from adam:I would like to change the default page title "Search Results." on search results page. Can you advise how I could do this? Thanks! arianna icons   Updated 2 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Make sure you've enabled the 'Enable New Font Awesome Version' option in the Theme Options Panel (see attachment).If that doesn't fix it, then could you try this after disabling your other plugins ... arianna google maps   Updated 2 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:I checked your earlier screenshots and noticed that you are using 'full size wrapper' in the Map Height option, you need to use a number there, like 400.If that's not working then we will have to ... Chookiat Thumbnail have a different result   Updated 3 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:Hello,This seems to be happening because the image thumbnails haven't been generated, could you try regenerating the thumbnails using a plugin and see if it helps?Otherwise, please post the WordPress ... Tyrone comments   Updated 3 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Sure, Feel free to post your suggestions here :)Thank you. Matt Clark Blog Shortcode Meanings/Options   Updated 5 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Matt Clark:Thanks a ton Sandeep. I'll test these out and let you know further.-M@tt Johnny Head Section   Updated 5 hours ago   1   Delicieux - Restaurant Wordpress Theme Most recent comment from Johnny:Hello- I am using Delicieux in a multisite environment. I need to add a script to the head for Google page level ads for mobile. I cannot edit the header.php because it's located at the admin level ... arianna Master slider   Updated 6 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from arianna:Thanks!3)if i add the slider using the masterslider, it happens like the screenshot. Probably i explained in wrong way. I'd like to have a photo where now there is a photo of a mountain, above the ... Lívia freire teodoro style mansory post blog   Updated 7 hours ago   11   Finanza - Business & Financial WordPress Theme Most recent comment from Lívia freire teodoro :Sure.Follows.Thanks,Lívia Becky Lightbox Registration   Updated 8 hours ago   5   Clever Course - Learning Management System Theme Most recent comment from Becky:Okay well is there a way to edit the registration page itself then? I'd just like to make it a No Header/No Footer template, but I can't seem to find a way to edit that particular page. Mikhail Can not set 24 hour time format   Updated 8 hours ago   3   Real Church - Responsive Retina Ready Theme Most recent comment from Mikhail:Thank you so much, I set up 24 hour time format successfully!Could you also advice where can I change/translate text of "XX Days | XX Hours | XX Min | XX Sec" in Upcoming-Event section.See image ... Manoj Bug under Flash Slider   Updated 13 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Dear Beshoy, Thanks for your interest. i solved it :)Cheers !!! Tyrone Buy Course Button   Updated 15 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Glad to be of help :)
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