Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Erdal Design   Updated 1 hour ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Erdal: Hi Friends, I have 3 questions for you. Here they are; 1- Can we add a playoff list, like tournament? After normal season we have to play in playoff, and can we design a table for it? Lie the ... Jason Moore Upcoming Events   Updated 2 hours ago   7   Real Church - Responsive Retina Ready Theme Most recent comment from Jason Moore: Can you start a private post with me? I will get you your own FTP un/pw. Richard Taubin Opening Hours   Updated 3 hours ago   1   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Richard Taubin: I need to change the element "Opening Hours" text from Close to Closed.  Please let me know and I'm thinking this should be updated in next release. Thanks! ivan different blog layout in mobile devices   Updated 3 hours ago   6   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from ivan: Thanks, what about my other question regarding category tag? Will need theme customization too? Tariq Jacobs Coaches profile   Updated 4 hours ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Tariq Jacobs: Hi, A suggestion for theme update: Creating a coaches/staff profile like the players profile. Coaches profile will include options like: 1. Position (Head Coach, Assistant Coach, Performance ... Ellen Failinf Demo upload   Updated 4 hours ago   2   Versatile - Responsive Multi-Purpose WP Theme Most recent comment from Sandeep: Hi, Most of these messages are related to the woocommerce plugin. If you don't plan on using the plugin you can ignore these messages and the import should be complete :)  If you do plan on ... cyril install   Updated 4 hours ago   4   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: 1. This happens because the sliders haven't been imported yet, they to be imported separately. The exported file is in the 'Master Slider' folder in the downloaded zip file. After that, you ... Tariq Jacobs gdlr_icon not showing   Updated 5 hours ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Tariq Jacobs: I've noticed gdlr_icons in general are not showing up anywhere on the website where I have inserted them. Mike video bkg fallback / removing project desc/ thumbnail dimensions /social media icons / staff slider   Updated 7 hours ago   7   Versatile - Responsive Multi-Purpose WP Theme Most recent comment from Sandeep: Hi, The 700x400 resolution isn't working as expected because many of your images are smaller than that size. ... Emilio Ramirez Track Search Results   Updated 8 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, Sorry, there's no option for something like that. You may have to customize our plugin for that. Regards. Sandy changeing default address/phone etc   Updated 8 hours ago   2   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Beshoy: Hi Sandy, You can change this from Appearance > Widgets http://take.ms/fTAW4 Hope this help :) Mustapha Edit HTML   Updated 8 hours ago   1   Finanza - Business & Financial WordPress Theme Most recent comment from Mustapha: Hi everyone,  Thank you for the great work you put into finanza theme. I would like to change HTML code in my web pages but in vain.. Could you please help me with that?  Thank you! bart Translation of: View details and Add to cart   Updated 10 hours ago   12   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bart, Anything else may I help :) Nathan Currin Ticket Form not working   Updated 17 hours ago   6   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Nathan Currin: Yeah, seems like it is working now... thank you!  MaeSa Divider Color   Updated 1 day ago   4   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy: You might try the following css code to change the color on the provide page only .page-id-6498 .greennature-divider { border-color:REPLACE_WITH_COLOR_CODE; } Go to Theme option > General > ...
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