Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

samuel okiria transparent header background   Updated 44 minutes ago   16   The Keynote - Conference / Meeting WordPress Theme Most recent comment from samuel okiria: Hi i have put the code as well as the image url but it doesn't appear on the website Gustavo automatic expiration   Updated 1 hour ago   5   Clever Course - Learning Management System Theme Most recent comment from Gustavo: Ok. I had to go to WPLMS then. But your system is easier to use and cleaner. If you add this in the future, maybe I could come back :)  The two features that I consider very important are ... YEWS Australia Import / Export Page Builder Templates   Updated 1 hour ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Sure, you may check the "theme option > miscellaneous > import/export" section. Richard Bloom font awesome   Updated 3 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Richard Bloom: How do I get Font Awesome working on the site please? And in the COURSE PROGRESS how can I change 'Part 1, part 2, Part 3 etc' so it says 'MODULE 1, MODULE 2, MODULE 3 etc' Austin Instagram in menu bar   Updated 3 hours ago   3   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Austin: Is that in Wordpress?  Or is that in the file on my computer? I believe I've changed it correctly in my file last night before submitting the ticket because I am unsure how to get it into ... Herman How to remove search icon (magnifying glass) from the menu   Updated 4 hours ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, You may disable it at the "Theme option > General > Navigation > Enable Main Navigation Search" section for this :) w b frontdesk anywhere   Updated 5 hours ago   6   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: That depends on how you want to integrate that plugin with our theme, do you want to replace our booking system with theirs? Add this css in Theme Options Panel > General > Page Style > ... Rodrigo Payment popup   Updated 6 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Glad to be of help :) Marcello Featured image   Updated 6 hours ago   3   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: Hi Loc, Ok, so it's not possible with the Recent Post Slider item. But is it possible with the Blog post? make it display the first posted image instead of the featured image? Kame Session Page   Updated 7 hours ago   3   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Holger: Hi, I have the same problem, but if I apply the suggested changes my Wordpress stopped working and shows me a blank page. Any suggestions how to solve that? Cheers! Andrea Player Info   Updated 8 hours ago   18   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Andrea: Hi Loc, I'm sorry if you can't access on my websit (i've just RE-write to support ask the causes for your problem!) Css you copy is the same you wrote 3 days ago and i've already insert on the ... Sebastian Kozuch ​booking calendar   Updated 10 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sebastian Kozuch: Hi,  could use the feature to add a reservation / lock the room from the position of Hotel / Hostel options> transactions -  I will say that I thought that it will be done? Additional ... Alex Remove Instructors E-Mail Adress   Updated 10 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Alex: Worked perfect, thank you. Arnold Musungu Mega Project   Updated 10 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Arnold Musungu: Hi sandeep, thank you for your willingness to help me always, i have followed all the steps below but its giving me the following error: The plugin does not have a valid header. Linnet Shopping Bag Drop Down Colour Change   Updated 12 hours ago   3   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Perfect! Thanks Beshoy.
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