Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Manoj Encountered Problem updating logo and Photo   Updated 50 minutes ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi Manoj,Please read the following article to learn the right way for uploading your logo Can't upload logo Alessandro "Contact information" setup   Updated 1 hour ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:Hello! Is there a simple/guided way to setup the "Contact information" and "Social media" text widgets like in the linked demo?I didn't import the demo content right away when I setup my website ... Salah Logo Position   Updated 2 hours ago   4   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Salah:Can You Please give it a tryhttp://islah.se/wp-adminUser Name: reforminforPassword: Islah4eform Brittanica Main Header Logo fuzzy   Updated 3 hours ago   1   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Brittanica:Does Blue Diamond optimize the main header logo? For some reason, no matter the file type, it remains fuzzy and blurred in comparison with logos throughout the site that are placed in it's content. ... Alessandro Prevent "Personnel Carousel" from autostarting   Updated 5 hours ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:As the title says, I'm using a "Personnel" Page Builder element set up with the Carousel setting; my problem is that my Personnel Carousel is in the middle of my home page, so when the user ... Alessandro Severe LayerSlider bug in 5.6.2 (v5.6.3 required)   Updated 5 hours ago   3   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:Hey Loc, the update was flawless, unluckily it didn't get rid of the bug completely but that's up to LayerSlider to fix.Thanks!A. Mike Editing Pages   Updated 5 hours ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Mike:Hi, Firstly thanks for an awesome theme. I've found everything very easy to use and its spot on for what we want from it.  Unfortunately we don't have the resources to maintain the player ... Mark booking management   Updated 7 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Mark:This doesn't work though for individual rooms right? Mark Double Bookings   Updated 7 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Mark:Thanks for your reply.1) How do I set the room amount? I'm using the hostel option not the hotel option. I don't see options for setting the amount of rooms. I'm using the hostel theme but am ... Katherine Stagaki Contact form field style   Updated 8 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Katherine Stagaki:thank you! works fine! Manoj Selected Pacakge on Home Page   Updated 9 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Thanks it works  Chookiat Thumbnail have a different result   Updated 9 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Chookiat:Sorry I reset the account to be Admin Juan Posadas How to disable/redirect links from car pictures   Updated 9 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:Oh, Sorry the 'car' item doesn't have an option to link to a different page like that :(I assumed you had created a gallery using the 'gallery' item in the page-builder. arianna dorms and private room   Updated 10 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Yes, You have to have the Goodlayers Hostel plugin activated for that. If you are using the hotel version, then use the 'Hotel Room' item in the page-builder instead. Kimberly Hickok Read More Text on Homepage   Updated 10 hours ago   2   Modernize - Flexibility of Wordpress Most recent comment from Beshoy:Hi Kim, Try the following css code : .home .blog-continue-reading { display: none !important; }
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