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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Stanimir Problems with the date picker in another language   Updated 42 minutes ago   20   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Stanimir:OK, the system admin said: No, way! on my request to cripple or disable the IP restriction... so we are heading to a dead end here.As I see it, there are two workarounds: somehow you get a static IP ... geraldine goudard Trip advisor?   Updated 1 hour ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Could you post your site URL so I can take a look?Alternatively, You can also replace an trip advisor icon with the one you aren't using. The icons are in images/(dark or light)/social-icon ... Celia Palacios Image-type post doesnt show the image   Updated 1 hour ago   8   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Denish Patel:Hi There ,all post format code is in /wp-content/themes/charityhub/single/ folder , the files in that folder is for different different type of post format , i can not say what change required ... Daniel White frame   Updated 1 hour ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,You need to place your slider in a 'Full Size Wrapper' (see attachment) to fix this. Also, make sure the padding top option is set to 0.If that's not the case then post your site URL so we can see ... Eric How to duplicate page content   Updated 1 hour ago   3   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,i think you mis understood , theme options import / export is to import / export theme options , it will not do anything with content of page / post / page builder .if you want to ... David Conlon Menu on Mobile   Updated 2 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Denish Patel:you are welcome , i am glad that it helped you :)if you like our support and theme than you can rate us on your theme forest download page http://themeforest.net/downloads , it helps us - please ... Perico De Los Palotes Some suggestions/mistakes   Updated 4 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Matt & John:Hi,- Could you provide a url so we can see more about the menu ? - You may check this article about translating another theme words, Translating the theme/plugin using poedit application- You have to ... RUbi container width spacing   Updated 8 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from RUbi:How do I make a container with no sidebars show the content skinnier? So a smaller container width. I used padding but that messed it up on mobile devices. and the 1/4 column / 1/5th column settings ... Jason Margin above menu   Updated 8 hours ago   2   Total Business - Multi-Purpose Business WP Theme Most recent comment from GoodLayers Support Hina:Hi,There is no top margin like that you have mentioned, but following:.totalbusiness-logo { margin-bottom: 36px; } .totalbusiness-logo { margin-top: 32px; }You can adjust above margin ... Vitos Changing column Background   Updated 8 hours ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from GoodLayers Support Hina:Hi,Would you please describe the question/issue(s) in detail, also include website and web page URL . It would be great if you take snapshot with outlines so i can guide you well. Jason Footer 2 & 3   Updated 8 hours ago   2   Total Business - Multi-Purpose Business WP Theme Most recent comment from GoodLayers Support Hina:Hi,Option for Footer merge is not available by default in current version of theme, But you can achieve your desired look n feel by playing with options available on page screen.Step 1:Select page ... Shelly Turner page nav buttons not working   Updated 9 hours ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep:Hi,This has been fixed in the theme updates, Could you try updating your theme to the latest version and see if it helps? Here are the instructions for that: ... María del mar Add/remove   Updated 9 hours ago   9   Clever Course - Learning Management System Theme Most recent comment from Sandeep:1. Try adding this css in Theme Options Panel > General > Page Style > Additional Style to remove it:.copyright-wrapper { display: none; }2. Do you want to remove the title section in your blog ... chamoncampanha Price tables and Paypal   Updated 9 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi,Sorry, that's not easily possible.The buttons on the course pages are linked to that course and contain relevant data about it. There's no option to implement that in a price table.You could ... Nathan Calver Blog pagination not working since WordPress update   Updated 10 hours ago   6   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep:Glad I could help :)
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