Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

Read Article

Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

Read Article

Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

Read Article

Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

Read Article

How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

Read Article

To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

Read Article

Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

Read Article

Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Arnold Musungu Mega Project   Updated 14 hours ago   2   Mega Project - Construction Company WP Theme Most recent comment from Arnold Musungu: FTP Username: mirageho FTP server: ftp.miragehousingsolutions.com FTP & explicit FTPS port:  21 FTP Password: C5r3Cpn4g4 Stawn Kaufman portfolio projects get 404 page   Updated 18 hours ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Could you try going to "Settings > Permalink" area to save the page once and see if this helps. If not, could you provide your wp-account back so we can help you with this :) Rodrigo Payment popup   Updated 1 day ago   1   Clever Course - Learning Management System Theme Most recent comment from Rodrigo: Hello! When I am submitting a payment, the popup with the information is not well responsive. Just like the attached file. Awating for you, thanks! Maurizio loading demo data   Updated 1 day ago   14   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi Maurizio, Please add the css code in the path:  Theme Option > General > Page Style >  Additional Style: .single-session .gdlr-session-info-wrapper {max-width: 20%;} Andrea Player Info   Updated 1 day ago   16   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Andrea, 1. Maybe you can provide wordpress login and ftp information so I can check the problem in bio and gallery link? 2. For the picture, please add the css code in the path:  Theme ... samuel okiria transparent header background   Updated 1 day ago   14   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi Samuel Okiria, Please add the css code in the path:  Theme Option > General > Page Style >  Additional Style: .gdlr-header-wrapper {background: url('please insert your background image ... Loïc Player General Info Text   Updated 1 day ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi, You can do it in: \plugins\goodlayers-soccer\framework\player-option.php \plugins\goodlayers-soccer\include\player-item.php Search the text you want change and change it in both file. Philip Baier Header Background Image   Updated 1 day ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi, We will update in here: https://goodlayers.ticksy.com/ticket/839312. This ticket closed! Daniel Video http display problemm   Updated 1 day ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Daniel: Thanks, but it does not displays as before, it takes more size than before... do you know why? Regards LAMBERT EMAIL CONFIRMATION   Updated 2 days ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Matt Change player general info text   Updated 2 days ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loïc: Hi, The link to the pre-answered ticket is gone :( I'm stuck with the same question as Matt Thanks in advance! samuel okiria menu and top header   Updated 2 days ago   10   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi Samuel Okiria, Glad it’s working for you now. I am currently closing the ticket. Please don’t hesitate to submit a ticket whenever you need help. I will be happy to assist you. P.S. I ... Mike Smith Remove Blog Thumbnails   Updated 2 days ago   2   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: Hi Mike, You should be able to use css to remove the blog thumbnails on the blog page specifically. For example, this css will remove the thumbnails only from your homepage: .home ... Linnet Responsive Page titles   Updated 3 days ago   13   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Hi Beshoy, Thank you for your patience. My mistake, there was a bracket } missing in the code above. It worked with portrait view on a tablet but with landscape view the nav menu jumps really ... Thiem Can not display logo   Updated 3 days ago   2   Architecture - Premium Wordpress Theme Most recent comment from Sandeep: Hi, When inserting the images make sure the ‘link to URL’ box is set to FILE URL (this one). I tried that on your site and it works fine. If that's not working, then please post the ...
https://goodlayers.ticksy.com/