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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Giuseppe How to change the image of the head section   Updated 25 minutes ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Marek Waldschmidt:Hey,how can I hide the logos on mobile devices?Thank you! Dan Changing Menu/Navigation Position   Updated 2 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Marek Waldschmidt:Hello!I need your help: If I edit my page I can't see the "push slider behind navigation"-button. Do I need any goodlayer plugin? I can remember i had this button, but since update its gone. Do you ... Dario Title missing on Events page   Updated 7 hours ago   4   Recibo - Restaurant / Food / Cook WordPress Theme Most recent comment from Sandeep:Oh, Please replace your header-title.php file with the one from the attachment to fix that. Susan Toggle Box   Updated 7 hours ago   5   Modernize - Flexibility of Wordpress Most recent comment from Susan:Hi Denish,Thank you for your reply and taking a look. I don't know what happend I cannot replicate the problem myself also. It happend really several times by updating the page. This is so strange! I ... Shawn Lim Navigation wrapper   Updated 10 hours ago   2   Modernize - Flexibility of Wordpress Most recent comment from Denish Patel:Hi There ,i think your css is working , try use big value :.navigation-container-wrapper { width: 1123px !important; }and it should be okay :)Regards . Remiah Shortcodes not working   Updated 11 hours ago   2   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John:I tried checking your site and the button is showing fine.http://www.awesomescreenshot.com/image/992950/c1ee661f3a09019374964dc14e833fecDid you login with the account which is a creator of the course ... Khanh Warning: Cannot modify header information - headers already sent by   Updated 11 hours ago   2   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Denish Patel:Hi There ,could you give me your WordPress and FTP login details so i can see more about this ?Thanks . Raphael L Event countdown timer   Updated 16 hours ago   2   Music Club - Music/Band/Club/Party Wordpress Theme Most recent comment from Sandeep:Hello,Please replace your \wp-content\plugins\gdlr-event\gdlr-event-item.php file with the one from the attachment to change that.Regards. Luis Remove Speaker from a Session   Updated 17 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Luis:Hello, once a Speaker has been associated to a Session under the "Page Option" for a Session, how do go about removing them?I have tried deleting the "Custom Field" form the session but every time I ... Luca Page Builder/Page Editor Broken   Updated 17 hours ago   4   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Sandeep:Hi,This seems to be happening because of a conflict with the 'x-scroll-to-top-responsive' plugin, try disabling that and see if it helps. odembey Hide or delete the search from the main menu   Updated 20 hours ago   4   Total Business - Multi-Purpose Business WP Theme Most recent comment from GoodLayers Support Hina:Try this one:#gdlr-menu-search-button{display: none!important;}Or post website link/url so i can guide you in right direction. Joe Oommen Video Background Doesn't work on Mobile Devices   Updated 21 hours ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Joe Oommen:I followed the steps here and this is still not working for me. https://goodlayers.ticksy.com/ticket/575084This is exactly the code that I put in: Theme Options Panel > General > Page Style > ... chamoncampanha Price tables and Paypal   Updated 1 day ago   3   Clever Course - Learning Management System Theme Most recent comment from chamoncampanha:ok thanks! Emma Roborgh Program Archive / Session Archive   Updated 1 day ago   4   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:you are welcome , i am glad that it helped you :)if you like our support and theme than you can rate us on your theme forest download page http://themeforest.net/downloads , it helps us - please ... Aly Can 4 sections below the slider be links?   Updated 1 day ago   4   Modernize - Flexibility of Wordpress Most recent comment from Denish Patel:you are welcome , i am glad that it helped you :)if you like our support and theme than you can rate us on your theme forest download page http://themeforest.net/downloads , it helps us - please ...
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