Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Andrea Player Info   Updated 41 minutes ago   18   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Andrea: Hi Loc, I'm sorry if you can't access on my websit (i've just RE-write to support ask the causes for your problem!) Css you copy is the same you wrote 3 days ago and i've already insert on the ... Sebastian Kozuch ​booking calendar   Updated 2 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sebastian Kozuch: Hi,  could use the feature to add a reservation / lock the room from the position of Hotel / Hostel options> transactions -  I will say that I thought that it will be done? Additional ... Alex Remove Instructors E-Mail Adress   Updated 2 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Alex: Worked perfect, thank you. Arnold Musungu Mega Project   Updated 3 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Arnold Musungu: Hi sandeep, thank you for your willingness to help me always, i have followed all the steps below but its giving me the following error: The plugin does not have a valid header. Marcello Featured image   Updated 4 hours ago   2   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Loc: Hi Marcello, This option is not possible with Recent Post slider item, it will need a huge customization to make it through. Linnet Shopping Bag Drop Down Colour Change   Updated 4 hours ago   3   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Perfect! Thanks Beshoy. Daniel Video http display problemm   Updated 5 hours ago   8   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy: Try the following css code : .feature-media-wrapper iframe { width: auto; } Go to Theme option > General > Page Style scroll down and paste the code in Additional Style field Oscar Roger Roger blog   Updated 5 hours ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi there, Did you mean this Page: http://demo.goodlayers.com/realsoccer/blog-3-columns/? If yes, you can import the Theme Demo data, after this process, you will get this demo page on your ... Rodrigo Payment popup   Updated 6 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Rodrigo: Thanks! Austin Instagram in menu bar   Updated 6 hours ago   1   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Austin: I understand using one of the unused social platforms to link to instagram (I am going to use delicious since it doesn't pertain to me).   I cannot find where to change that image so that it ... Ganim Mobile display issues on limo king   Updated 9 hours ago   4   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Alex LMS Shortcode not working   Updated 9 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Glad I could help :) Mike Smith Remove Blog Thumbnails   Updated 10 hours ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: Each page has an unique id, Here's how to find it: http://www.wpbeginner.com/beginners-guide/how-to-f... It can used in the css like so: .page-id-1234 .gdlr-blog-thumbnail { display: ... w b frontdesk anywhere   Updated 10 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from w b: i will be looking into a freelancer but cvould u give me a couple of pointers on how to proceed with that? maybe i can pull it off myself Linnet Responsive Page titles   Updated 1 day ago   17   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Perfect! Thanks so much for all your time & going back and forth with your suggestions Beshoy! Really appreciate your support.
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