Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Erdal Master Slider Doesn't Work   Updated 1 hour ago   5   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Erdal: Well, I think It has been solved. As you said, I've changed somethings in that settings and now it works (Now I understand the feelings of Dr.Frankenstein :) Thanks again!  I hope I won't ... cyril install   Updated 5 hours ago   1   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from cyril: Hi i'm a new clien, is it possible to have a custom install of the theme on my server ? Would be awesome ^^ AnÄ‘eo Questions & improvements   Updated 7 hours ago   5   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John: Sorry, I don't quite understand your question, could you be more specific ?  Michael Strumberger Pre-requisite copy change   Updated 7 hours ago   5   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John: Hi, I tried acccessing this and it looks okay, could you try again ? https://goodlayers.ticksy.com/article/3812/ Jason Making changes to the Reservation Block   Updated 8 hours ago   6   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Hi Tejas, Sorry, You need a valid purchase code to get support here. Please open a new ticket with a purchase code to verify it.  Thanks. Linda No search button on mobile devices   Updated 8 hours ago   2   Modernize - Flexibility of Wordpress Most recent comment from Beshoy: Hi Linda, For better UX the search icon will not show on small screens, Changing this will require customization work which I am unable to provide. Thanks, Nathan Currin Tickets   Updated 8 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy: Hi There, Sorry to say there is no option to set limit for tickets number :( You might try to sell the tickets using WooCommerce if you look to set limit. Thanks, Linda Child styles being overridden   Updated 8 hours ago   4   Modernize - Flexibility of Wordpress Most recent comment from Beshoy: Hi Linda, You might need to check the included CSS files, Customizing CSS file is not part of our support job :( Thanks, Rafael I want put block of light teme in dark theme, can do it?   Updated 8 hours ago   2   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Beshoy: Hi Rafael, Please provide valid purchase code to see more about your ticket. Thanks,  YEWS Australia Not Auto or manually updating theme   Updated 10 hours ago   13   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi, Maybe you can try use this plugin as well ( some customer says it works when the envato market plugin won't ) https://github.com/envato/envato-wordpress-toolkit Marcello Update Master Slider   Updated 1 day ago   2   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Loc: Hi Marcello, The Master slider version included in the theme is 2.25.4 only, so the update won't available unless you buy the Master slider saperately.  SoEun Font problem   Updated 1 day ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi SoEun, Unfortunately, it is a customization issue. We don't provide support for customization problem, hope you understand this matter, thank you :) Linnet Adding A Security Badge to the checkout Page   Updated 1 day ago   2   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Beshoy: Hi Linnet, You need to modify WooCommerce template files to achieve this, Check plugins/woocommerce/templates/checkout  You will find there each checkout area :) Hope this help :) Steven Contact Form Styling & Addition   Updated 2 days ago   4   Maxima - Retina Ready Wordpress Theme Most recent comment from Sandeep: It looks like you've added an background image for that? http://applianceserviceyyc.ca/wp-content/uploads/2016/08/form-top.png You can just edit that image to change its color or search ... Bry Simple table element   Updated 2 days ago   8   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bry, Could you please provide your problem page url to help check? May be we can use some custom css to make the style you want. And I had sent your case to our director, he ...
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