Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Alex LMS Shortcode not working   Updated 1 minute ago   3   Clever Course - Learning Management System Theme Most recent comment from Alex: Works perfect :-) Thanks for your help. Sebastian Kozuch ​booking calendar   Updated 1 hour ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sebastian Kozuch: booking calendar, how to manage the availability of room. if someone reserves (conduct check) in a room without a reservation through the site as you can select occupancy room at the time? Linnet Shopping Bag Drop Down Colour Change   Updated 2 hours ago   1   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Hi, I've looked everywhere but can't seem to find where to change the colour of the shopping bag drop down (BLACK). (see attached) Thanks in advance. Arnold Musungu Mega Project   Updated 3 hours ago   2   Mega Project - Construction Company WP Theme Most recent comment from Arnold Musungu: what about the demos that come with the theme cant seem to find them up there Rodrigo Payment popup   Updated 4 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Hi, Please add this css in Theme Options Panel > General > Page Style > Additional Style to fix that: .gdlr-lms-lightbox-container { bottom: 20px; overflow-y: scroll; } Regards. Mike Smith Remove Blog Thumbnails   Updated 4 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Mike Smith: Hi Sandeep, That's great, thanks.  What if it isn't on the homepage? Also, it would be preferable if it could be an option in the Thumbnail Size setting as I may need to post 2 blogs on ... Andrea Player Info   Updated 7 hours ago   16   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Andrea: Hi loc the customer service has reply for the way you can't access to my website : some months ago there was a ddos attack and they have disabled to display all sites for asian country and ... Daniel Video http display problemm   Updated 9 hours ago   5   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Daniel: Hi, but I did what your said... I think it is better to answer my question with all these comments Linnet Responsive Page titles   Updated 10 hours ago   17   The Luxury - Dark/Light Responsive WordPress Theme Most recent comment from Linnet: Perfect! Thanks so much for all your time & going back and forth with your suggestions Beshoy! Really appreciate your support. Matt Change player general info text   Updated 11 hours ago   5   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Beshoy: Hi There, Can you try again the following link https://goodlayers.ticksy.com/ticket/310398 :) ? Stawn Kaufman portfolio projects get 404 page   Updated 1 day ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Could you try going to "Settings > Permalink" area to save the page once and see if this helps. If not, could you provide your wp-account back so we can help you with this :) Maurizio loading demo data   Updated 2 days ago   14   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi Maurizio, Please add the css code in the path:  Theme Option > General > Page Style >  Additional Style: .single-session .gdlr-session-info-wrapper {max-width: 20%;} samuel okiria transparent header background   Updated 2 days ago   14   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi Samuel Okiria, Please add the css code in the path:  Theme Option > General > Page Style >  Additional Style: .gdlr-header-wrapper {background: url('please insert your background image ... Loïc Player General Info Text   Updated 2 days ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi, You can do it in: \plugins\goodlayers-soccer\framework\player-option.php \plugins\goodlayers-soccer\include\player-item.php Search the text you want change and change it in both file. Philip Baier Header Background Image   Updated 2 days ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi, We will update in here: https://goodlayers.ticksy.com/ticket/839312. This ticket closed!
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