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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Guillaume donate form   Updated 5 minutes ago   6   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Denish Patel:Hi There ,nope but if there is button on same page where content is , may be in header etc than you can inspect that button code , copy html code of that section and paste it in your content , now on ... David Speakers conference information   Updated 10 minutes ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,edit this file : wp-content/plugins/gdlr-conference/single-speaker.php:line# 86: echo gdlr_get_session_info(array('time', 'location'), $gdlr_post_option); change that to : echo ... David Category name   Updated 12 minutes ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,edit this file : wp-content/themes/thekeynote/header-title.php:on line #97 you will see : }else if( is_category() || is_tax('portfolio_category') || is_tax('product_cat') ){change that to ... Emma Roborgh Program Archive / Session Archive   Updated 35 minutes ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Emma Roborgh:Good Day,I have a page here which is created under The Keynote Theme. What I wanted to do is to to show the full content, not only the excerpt.I know that their is an additional option for me to show ... María del mar Add/remove   Updated 46 minutes ago   7   Clever Course - Learning Management System Theme Most recent comment from María del mar:Hello, we really want some help with the location of the language translator. We want the flags appears on the TOP BAR of the page, as shown in the screenshot . Can you tell us where to add the code ... Stanimir Problems with the date picker in another language   Updated 3 hours ago   15   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Oh, sorry, my ip is changed to 116.58.249.88 Does the sftp has an ip restriction as well ? It's still saying Status: Connecting to 194.158.56.70... Response: fzSftp started, ... David Conlon WooCommerce cart quantity box   Updated 6 hours ago   5   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from David Conlon:sorry here is the correct pwpw: flyBoy5FTP:ftp.laaviators.com port 21un: aviatorpw: flyBoy5 Jason Failure to activate   Updated 8 hours ago   4   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep:Hi,I'm really sorry about this but digital products are not refunded unless it is not working as advertised. Moreover, All about refunding system is up to Envato alone. We can't do anything about it. ... stefan Google maps space   Updated 8 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hello,You can remove this space by editing the Full Size Wrapper (which contains the map) and changing the padding bottom option to 0px. Then do the same for the 'content' item as well.Regards. Fumi Slider Caption   Updated 8 hours ago   6   Architecture - Premium Wordpress Theme Most recent comment from Fumi:Perfect, it worked. Thanks for the assistance! Rocco Analytic Script error   Updated 9 hours ago   2   Versatile - Responsive Multi-Purpose WP Theme Most recent comment from Sandeep:Hi,This may happen because of security issues on some servers, you could try contacting your webhost about this or add this code in the header.php file directly.Regards. Appletiser Session info fields in Session-Item at Speaker pages   Updated 12 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Appletiser:Hi.As described in this ticket - https://goodlayers.ticksy.com/ticket/519044 - I've added some more fields to the session page. Works flawlessly (screen 01 )Now the tasks:I would add some of this new ... chamoncampanha Accordion - initial with many items   Updated 12 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from chamoncampanha:nevermind. solved by using a "content" widget instead of accordion. =)thanks. Peter Frank twitter widget + total cache   Updated 13 hours ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Denish Patel:Hi There ,sorry , i don't have exact idea , could you try 0 as cache value in twitter widget ?Thanks . Gianluca Lorenzi Header Background Image   Updated 13 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Gianluca Lorenzi:How can I change the Header Background Image to the booking pageI can not find the booking page
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