Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

Read Article

Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

Read Article

Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

Read Article

Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

Read Article

How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

Read Article

To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

Read Article

Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

Read Article

Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Thomas Change "projects" page   Updated 10 hours ago   6   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Hi Raystlin,1. You could try using a plugin for the breadcrumbs.2. You can follow these steps to change that: 1. Open the \wp-content\plugins\gdlr-project\gdlr-portfolio.php file and change ... Sandun Gunawardene how to active coming soon mode ?   Updated 10 hours ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi,There is no settings for coming soon mode unless you install plugin to give this option.Thanks, Sarah Select Date   Updated 10 hours ago   8   Clever Course - Learning Management System Theme Most recent comment from Sarah:Is it possible to add anchors on a page in the Clever Course template?  Mark SSL mixed content error   Updated 10 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi Mark,Could you check what site url you have in settings http://take.ms/yPXMI ?  Enoch Song list   Updated 16 hours ago   1   Music Club - Music/Band/Club/Party Wordpress Theme Most recent comment from Enoch:It looks as if each album only plays 7 songs max. The additional song will not play when you click play button. Is this a configuration? Can more than 7 songs play on an album? Kashif Qasim Authorize.net Akamai Update   Updated 16 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Kashif Qasim:First of thanks for this great plugin, we are using it for a client, though it does have its limitations but its great. Now coming to the question. As you know Authorize.net is going to update ... Alice Rooms on mobile   Updated 17 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Alice:Hi, I've a problem with the display of the single Room on mobile, I just see the sidebar with the reservation table but anything else. I've chosen the Hostel version of the theme. Please let me ... Jeremy Error when Installing   Updated 20 hours ago   3   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy:Hi Jeremy,Do you still need help with any thing :) ? Rachel Session Order   Updated 20 hours ago   9   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy:Hi John,Please open new support ticket for your problem and make sure to provide any information related to your problem.Thanks,  Catherine de Tiège Page Builder not working anymore   Updated 20 hours ago   2   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy:Hi CathDesign,Please mark you replay as private and provide login information so I can check what case the problem.Thanks, César I could not import contents using Goodlayers importer   Updated 1 day ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc:Hi Cesar, I think it's wrong configuration in your hosting. Please provide wplogin and website url so I can check it, please use private reply to send your information in public ticket. Robert Barlow-Busch Add a new "Session Type"?   Updated 1 day ago   4   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc:Hi Robert,No problem, let me know if anything I can help you. ricas25 Need help   Updated 2 days ago   2   Music Club - Music/Band/Club/Party Wordpress Theme Most recent comment from Sandeep:Hi, Could you try that after installing the WordPress Importer plugin and see if it works? Otherwise, post the WordPress and ftp login-password (in a private post) so we can take a look and ... Ricky Date Format   Updated 2 days ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc:Hi Ricky,We will update in here: https://goodlayers.ticksy.com/ticket/778469. This ticket closed! Stefanie Portfolio headings   Updated 2 days ago   2   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy:Hi Stefanie,If you look to translate your theme you need to read the following article Translating the theme/plugin using poedit applicationIf you just look to change these words you modify the php ...
https://goodlayers.ticksy.com/