Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Alessandro Severe LayerSlider bug in 5.6.2 (v5.6.3 required)   Updated 5 minutes ago   4   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Beshoy:Hi Alessandro,Sorry for that this is beyond our control, We will make sure to update you with any newer versions for LayerSlider.Thanks, Manoj Encountered Problem updating logo and Photo   Updated 54 minutes ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:I have had followed the instruction as mention in your screen short previously but could not solved. When i insert the link and try to upload it than the following message will be displayed. I have ... Salah Logo Position   Updated 2 hours ago   5   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Salah,Please check your website again, the change can't impact because the flush cache from godaddy. Mike Editing Pages   Updated 3 hours ago   2   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc:Hi Mike,Please add the script code in the path:  Theme Option > General > Page Style >  Additional Script: jQuery(.gdlr-modern-player-item-content a).removeAttr(href); Kimberly Hickok Read More Text on Homepage   Updated 7 hours ago   3   Modernize - Flexibility of Wordpress Most recent comment from Kimberly Hickok:Thank you. It worked! I am one step closer to restoring my site! Brittanica Main Header Logo fuzzy   Updated 7 hours ago   2   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Sandeep:Hi,Is this your site URL: http://walltechinc.com/? The logo on that site seems to be working fine.If not, Could you post the site URL so we can take a look? Thanks. Mark Double Bookings   Updated 8 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:1. Oh, You need to change the Bed Amount option in the hostel version.2. The 'book now by email and we will contact you' button does just that? The full amount or pay deposit options are ignored if ... Mark booking management   Updated 8 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Yes, the block date option works for all the rooms. Katherine Stagaki Contact form field style   Updated 8 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Glad I could help :) Aly Slider Images getting cut off   Updated 8 hours ago   1   Skin Beauty - Beauty | Spa | Salon WordPress Theme Most recent comment from Aly:Hi there!My slider images are getting cut off and not sliding all the way over to the right like I want them to. There's about a half inch of the background showing to the right of them. Is there a ... Chookiat Thumbnail have a different result   Updated 8 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:The thumbnails aren't being generated properly, they lead to a 404 error: http://www.bycbkk.com/wp-content/uploads/2016/05/h1-on-the-field-150x150.jpg Did you see any errors ... Alessandro "Contact information" setup   Updated 12 hours ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:Hello! Is there a simple/guided way to setup the "Contact information" and "Social media" text widgets like in the linked demo?I didn't import the demo content right away when I setup my website ... Alessandro Prevent "Personnel Carousel" from autostarting   Updated 16 hours ago   1   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Alessandro:As the title says, I'm using a "Personnel" Page Builder element set up with the Carousel setting; my problem is that my Personnel Carousel is in the middle of my home page, so when the user ... Manoj Selected Pacakge on Home Page   Updated 20 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Manoj:Thanks it works  Juan Posadas How to disable/redirect links from car pictures   Updated 20 hours ago   2   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep:Oh, Sorry the 'car' item doesn't have an option to link to a different page like that :(I assumed you had created a gallery using the 'gallery' item in the page-builder.
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