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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Dario Title missing on Events page   Updated 3 hours ago   5   Recibo - Restaurant / Food / Cook WordPress Theme Most recent comment from Dario:I tried and it doesn't work, still no title on the Events archive page. I don't see it fixed on your demo too Edison Master Slider   Updated 4 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Edison:"Invalid slider ID or alias." This is the error I get when I try to load the demo version of the master slider. Please advise on what I should do to correct this. Thank You. Joeri Increase font size menu   Updated 7 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Joeri:Hi,How can I increase the font size of the mega menu pagelinks? Joeri Header image   Updated 7 hours ago   5   Clever Course - Learning Management System Theme Most recent comment from Joeri:Works great. thanks! Susan Toggle Box   Updated 11 hours ago   6   Modernize - Flexibility of Wordpress Most recent comment from Denish Patel:okay :)Regards . Luis Remove Speaker from a Session   Updated 11 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,please edit your session and deselect specker , do not edit custom field , just deselect specker from option , just like you selected it , now deselected it and it will be removed :)Regards ... Joe Oommen Video Background Doesn't work on Mobile Devices   Updated 11 hours ago   2   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Joe Oommen:Hey Denish,Thanks for the quick response.http://centuryevents.arrowpropertyservices.com/ User: denish.patel@goodlayers.comPassword: GoodLayersSupportPasswrdThe video is on the main page and looks ... David Theme wont upload   Updated 11 hours ago   4   Tour Package - Wordpress Travel/Tour Theme Most recent comment from David:thank you! I want to delete this ticket i did not know it was public so know when i search my website on google it comes up right away the past convo is that possible? thanks Giuseppe How to change the image of the head section   Updated 13 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Marek Waldschmidt:Hey,how can I hide the logos on mobile devices?Thank you! Dan Changing Menu/Navigation Position   Updated 15 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Marek Waldschmidt:Hello!I need your help: If I edit my page I can't see the "push slider behind navigation"-button. Do I need any goodlayer plugin? I can remember i had this button, but since update its gone. Do you ... Shawn Lim Navigation wrapper   Updated 23 hours ago   2   Modernize - Flexibility of Wordpress Most recent comment from Denish Patel:Hi There ,i think your css is working , try use big value :.navigation-container-wrapper { width: 1123px !important; }and it should be okay :)Regards . Remiah Shortcodes not working   Updated 23 hours ago   2   Good LMS - Learning Management System WP Plugin Most recent comment from Matt & John:I tried checking your site and the button is showing fine.http://www.awesomescreenshot.com/image/992950/c1ee661f3a09019374964dc14e833fecDid you login with the account which is a creator of the course ... Khanh Warning: Cannot modify header information - headers already sent by   Updated 23 hours ago   2   Flawless - Responsive Multi-Purpose WP Theme Most recent comment from Denish Patel:Hi There ,could you give me your WordPress and FTP login details so i can see more about this ?Thanks . Raphael L Event countdown timer   Updated 1 day ago   2   Music Club - Music/Band/Club/Party Wordpress Theme Most recent comment from Sandeep:Hello,Please replace your \wp-content\plugins\gdlr-event\gdlr-event-item.php file with the one from the attachment to change that.Regards. Luca Page Builder/Page Editor Broken   Updated 1 day ago   4   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Sandeep:Hi,This seems to be happening because of a conflict with the 'x-scroll-to-top-responsive' plugin, try disabling that and see if it helps.
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