Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

Read Article

Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

Read Article

Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

Read Article

Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

Read Article

How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

Read Article

To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

Read Article

Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

Read Article

Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Otis Theme not installing even on local host   Updated 2 hours ago   2   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Otls,I had replied in your case, please replied it. Matt Clark Turn ON/OFF Page Builder Section without deleting content   Updated 8 hours ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Glad to be of help :) Freyr Currency display on booking engine   Updated 8 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Freyr:Hey!Great theme here, really like it. I have two questions that I was hoping you could help me with:1. I have the website in two languages English and Icelandic (WPML translated). The only thing ... Sarah Select Date   Updated 8 hours ago   14   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Please use lowercase letters, these will work fine:item_ccsp or ccsp. Emilio Ramirez Separate price 0's with commas   Updated 8 hours ago   7   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi Emilio,Could you post the WordPress username-password(in a private post) so I can take a look? Thanks. Teck Yong Integration with Hotel Management   Updated 10 hours ago   1   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Teck Yong:Hi, how can we integrate the hotel management system with myallocator in order to sync all the room availability with different booking platform?Thanks! Elodie Transaction Paypal not registered   Updated 14 hours ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi,We tried testing two booking transaction and it works okay ( there might be a little delay from paypal sandbox site. )http://lilitsu.com/wp-admin/admin.php?page=hotel-transaction Dave adding new social icon   Updated 21 hours ago   4   Skin Beauty - Beauty | Spa | Salon WordPress Theme Most recent comment from Beshoy:Lasted theme version is 1.03 check in your Dashboard > Appearance > Themes which theme version you have.Thanks,  Catherine de Tiège Page Builder not working anymore   Updated 1 day ago   4   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Beshoy:Hi CathDesign, We tried to modify random item in your page and it'\s work fine http://take.ms/UPIxl  Is this problem happen with particular item ?And you can use Visual Composer but the ... Cameron licence input   Updated 1 day ago   1   Modernize - Flexibility of Wordpress Most recent comment from Cameron:HiI havejust purchsed the Modernize theme and want to input the licence details without having to re-install or upload the who theme as I have already created the website...Is there away to do this ... Kimberly Hickok Color for links not displaying   Updated 1 day ago   1   Modernize - Flexibility of Wordpress Most recent comment from Kimberly Hickok:Hi,I have both the Link Color and Link Hover color set to #ef7f2c.  If you visit this post http://www.kimversations.com/2016/05/green-ginger-smoothie/ - you will see the words 'Eat The Rainbow' in ... Simon Vetterli How to change currency and symbol   Updated 1 day ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,You can change the currency in the Hotel Options (see attachment).Your users can use the 'book by email..' button to book without paying and pay when they arrive.Regards. Sam Colours Won't Change   Updated 1 day ago   2   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Loc:Hi Sam,1. The change take some hours to impact in your website because maybe you have a cache feature in your website, the almost case is flush cache from godaddy setting.2. What the color you want ... Mark SSL mixed content error   Updated 2 days ago   9   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Mark:I found the last insecure item and removed it! Thanks Beshoy! Kashif Qasim Authorize.net Akamai Update   Updated 2 days ago   2   Clever Course - Learning Management System Theme Most recent comment from Matt & John:Hi,The transaction will automatically redirect so there're no need to worry about this.BTW, if you need to update this, you can update the url directly at the ...
https://goodlayers.ticksy.com/