Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )


  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

bart Translation of: View details and Add to cart   Updated 5 minutes ago   8   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Bart, Anything else may I help you? YEWS Australia Not Auto or manually updating theme   Updated 27 minutes ago   12   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi there, Thanks for your update, anything else may I help you? Leonardo Canneto Lightbox Social Share?   Updated 34 minutes ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Loc: Hi Leonardo Canneto, Unfortunately, it is a third party plugin/script issue. We don't provide support for third party plugins, so your request beyond our support policy. About the Shareable on ... Carole Service Slide Show - Background image   Updated 2 hours ago   3   Finanza - Business & Financial WordPress Theme Most recent comment from Carole: Strangely, I can load the demo, add images to it, and it does display all images properly. I was completely unable to find out why when comparing the demo to the page created from scratch.  So ... Cathal Increase upload size   Updated 3 hours ago   1   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Hi, I am trying to upload some pdf's to my website but I am unable as it says : The uploaded file exceeds the upload_max_filesize directive in php.ini. How do I change this? I can't find ... Nancye Cannot edit   Updated 3 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Nancye: I cannot edit:  I can access the content block and make the edits.  I click save and it saves the changes.  When I click UPDATE i get this message: Hmm, we can't reach this page. Try ... Jonathan Yellow Box   Updated 4 hours ago   4   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Beshoy: Hi Loïc, Please open new support ticket for your problem. Thanks, Elia single car page translate not possible   Updated 6 hours ago   4   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Sandeep: Good to hear that, please let us know if you need help with anything else :) Samer data import   Updated 6 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: Good to hear that, let us know if you need help with anything else :) Roy won't add new lectures   Updated 6 hours ago   8   Clever Course - Learning Management System Theme Most recent comment from Sandeep: This happens because the sliders haven't been imported yet, they to be imported separately. The exported file is in the 'Master Slider' folder in the downloaded zip file. After that, you can ... Cara Social not showing on personnel   Updated 7 hours ago   3   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Cara: Hi, http://cguardhog.testing-domain-live.co.uk/wp-admin/ Guardhog101 k1%fau2YYSZUG6WCba Thanks! Cathal Is it possible to hyperlink a feature-media image?   Updated 8 hours ago   3   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Cathal: Hi Beshoy, The website hasn't gone live yet, but it is through the page builder I am trying to do it? The feature-media, when i select image for that part, I am wondering how I am able to ... Yasser Expiration date   Updated 8 hours ago   8   Clever Course - Learning Management System Theme Most recent comment from Matt & John: Can you try to use this plugin for this purpose : https://wordpress.org/plugins/post-expirator/ ? angel angeline league table   Updated 9 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Steinar: Hi Have you considered to make this possible in an update? Would be a real advantage for the clients that update league and fixtures manually. Thanks Carole Testimonial Carousel   Updated 12 hours ago   3   Finanza - Business & Financial WordPress Theme Most recent comment from Loc: Hi Carole, Thanks for your update, let me know if you need any assist :)
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