Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Nadiah Button border colour in Stunning Text   Updated 4 hours ago   3   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Nadiah:Apologies about the late reply, this slipped my mind. I checked as per your suggestion but there's nothing about border-color in Additional Style. I have attached the screen shot below below. Thank ... Andres Font no colour on feature media   Updated 6 hours ago   2   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Andres,Maybe you can provide website url and wp login via private reply so I can check it? Freyr Currency display on booking engine   Updated 7 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi,1.) Could you provide your wp-account and ftp-access back so we can check this out ? 2.) There aren't any plan for this yet, btw, thanks for your suggestion :) Sibel Ozcubukcu audio download   Updated 7 hours ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Never mind, I've figured it out.I added the line below to the htaccess AddType application/octet-stream .mp3:) Sibel Ozcubukcu Child Theme   Updated 13 hours ago   3   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Worked, thank you :) Sibel Ozcubukcu Meta description ag   Updated 18 hours ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sibel Ozcubukcu:Never mind, found my answer :)  gerd German translation Room availibility   Updated 19 hours ago   14   Hotel Master - Hotel Booking WordPress Theme Most recent comment from gerd:Dearmany thanks for your assistance. It worked very well. thxI have another questions1. The color wrapper is 1/1 column item right? Can not make for example 2/5 and 3/5 or??2. Is it possible to ... Sarah Select Date   Updated 20 hours ago   15   Clever Course - Learning Management System Theme Most recent comment from Sarah:It works. Thank you so much.  Teck Yong Integration with Hotel Management   Updated 2 days ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hello,There's no option to integrate external systems like that, you will have to customize the plugin for it.Regards. Cameron licence input   Updated 2 days ago   2   Modernize - Flexibility of Wordpress Most recent comment from Beshoy:Hi Cameron,You don't have to input any licence Modernize theme will keep work without having to install it again :)For uploading logo please check the following article Can't upload logoThanks, Kimberly Hickok Color for links not displaying   Updated 2 days ago   2   Modernize - Flexibility of Wordpress Most recent comment from Beshoy:Hi Kim, Try the following css code : .single-content a { color: #ef7f2c; } .single-content a:hover { color: #ef7f2c; } Go to Theme option > General > ... Otis Theme not installing even on local host   Updated 2 days ago   2   Charity Hub - Charity / Nonprofit / Fundraising WP Most recent comment from Loc:Hi Otls,I had replied in your case, please replied it. Matt Clark Turn ON/OFF Page Builder Section without deleting content   Updated 2 days ago   4   Mega Project - Construction Company WP Theme Most recent comment from Sandeep:Glad to be of help :) Emilio Ramirez Separate price 0's with commas   Updated 2 days ago   7   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi Emilio,Could you post the WordPress username-password(in a private post) so I can take a look? Thanks. Elodie Transaction Paypal not registered   Updated 2 days ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Matt & John:Hi,We tried testing two booking transaction and it works okay ( there might be a little delay from paypal sandbox site. )http://lilitsu.com/wp-admin/admin.php?page=hotel-transaction
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