Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Trish Posts display   Updated 1 hour ago   1   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Trish:Dear GoodLayers, I would like to style my POSTS pages the same as all other pages - ie, with the master slider at the top section. Is this possible? Alternatively, I would prefer the single image to ... Lívia freire teodoro style mansory post blog   Updated 2 hours ago   7   Finanza - Business & Financial WordPress Theme Most recent comment from Lívia freire teodoro :Completing my message sent by little...I translated much of the theme, but there are some who are not translating when I load the page. For example "read more" below the posts in the appearance ... jboss@ronda.tv Widgets translations   Updated 5 hours ago   1   Newsstand - Responsive Magazine & Editorial WordPress Theme Most recent comment from jboss@ronda.tv:Hi,How could I translate "Recent post" and "Recent comments" and "Related Posts" tags to other languages than English?Thanks, best regards! Becky Lightbox Registration   Updated 6 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Becky:Would there be some way to work around it? Like the ability to register without being a member or something? Chookiat Any coming update?   Updated 6 hours ago   1   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Chookiat:Hi, Will there be any coming updated for Limo King? If there is no more updated, I will start to edit the code for some customization e.g. LightBox for Price Table Book Now. Refer to ... Chookiat Gallery not popup   Updated 6 hours ago   3   Limo King - Limousine / Transport / Car Hire Theme Most recent comment from Chookiat:Hi,Problem solved. Please close this ticket. Thank you for your support. Mikhail Can not set 24 hour time format   Updated 7 hours ago   2   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep:Hi, You need to change the date format in the \wp-content\themes\realchurch\include\plugin\event-item.php file at line #69: $gdl_date['time'] = date_i18n('h:i a', $date_otime); Here's ... arianna Master slider   Updated 7 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,1. You can change the Slider Sizing option in the Slider Settings for that (see attachment).Btw, you can import the demo sliders from the 'Master Slider' folder (in the zip file) to see how ... arianna icons   Updated 7 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi,Could you provide access to your site so we can see what's wrong? Feel free to post the WordPress login-password (in a private post) if you are using a maintenance plugin.I tried the URL in your ... arianna google maps   Updated 7 hours ago   2   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep:Hi, Could you make sure the zoom level is not too high in the map settings? Also, try turning off the street view and see if it helps.  Otherwise, please post the WordPress login-password (in ... Tyrone Buy Course Button   Updated 7 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi, You can change that by opening the \wp-content\plugins\goodlayers-lms\include\course-item.php file and changing the line #612 - #617 from: case 'buy':  echo '' . __('Buy Now', ... Tyrone comments   Updated 7 hours ago   2   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Hi, You may go to framework/course-option.php file ( around line 37 ) to change this 'supports' => array( 'title', 'editor', 'author', 'thumbnail', 'custom-fields' ... Becky Single-Page Menu   Updated 9 hours ago   7   Clever Course - Learning Management System Theme Most recent comment from Sandeep:That's because of this css: .gdlr-logo {    display: none !important;}The "triple line" is inside the .gdlr-logo element.Try using this css instead: @media(min-width:767px){.gdlr-logo {    ... Peter Price   Updated 9 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Peter:Thanks for helping me with the one of the two problems.Stays the other one, mentioned before:How can it be set that the „starting from price“ is the one which is indeed the lower price of the two ... Kondhorn Preloaded contents   Updated 14 hours ago   2   Tour Package - Wordpress Travel/Tour Theme Most recent comment from Beshoy:Hi Kondhom, Theme documents already included with the download package and you can also check them on the following url http://demo.goodlayers.com/document/tourpackage/Hope this help :)
https://goodlayers.ticksy.com/