Okay

Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

My support has expired. What should I do?

When your support pack has expired, you won't be able to create new tickets anymore. You can purchase support extension in item page. It will be on the right side : http://take.ms/8Q2Ly ( more info: http://themeforest.net/forums/thread/item-support-picking-up-where-we-left-off/176552 )

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Can't upload logo

When you're having problem with uploading logo(or background), make sure that you click on 'File URL' button before insert it.Hope this help!

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Creating Child Theme

To create child theme If you don't want to modify the theme files everytime you update the theme, you have to create the child theme to modify the php code for ...

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,Make sure that you backup ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

Read Article

  Public Ticket Activity

Herman How to remove search icon (magnifying glass) from the menu   Updated 9 minutes ago   3   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Herman: Thank you. Really appreciated for your fast reply. Herman Smeets; Virtual Flight New Zealand Oscar Roger Roger blog   Updated 2 hours ago   3   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Oscar Roger Roger: When I put 1/3 Blog Grid the page doesn't change.  Can I delete the author and the post comment from the blog for all the posts? And finally, I have changed the header background image in ... Sebastian Kozuch ​booking calendar   Updated 2 hours ago   5   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: 1. I don't understand what you mean by 'wszystkoch minuets' :( Btw, you can book the room on the site if you want to block a specific room on a specific date. There's no option for a ... Arnold Musungu Mega Project   Updated 2 hours ago   3   Mega Project - Construction Company WP Theme Most recent comment from Sandeep: Sorry, this seems to be a problem with your webhost. I tried importing with the default theme and that didn't work either.  Please try contacting them about this.  Thanks. Kame Session Page   Updated 4 hours ago   4   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Beshoy: Hi Holger, I will kindly ask you to open new support ticket to investigate more about that. Thanks, samuel okiria transparent header background   Updated 5 hours ago   17   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Loc: Hi there, Please add this css too (add to Theme Option > General > Page Style > Additional Style) .top-navigation-wrapper, .gdlr-header-inner { background-color: transparent; } Marcello Featured image   Updated 5 hours ago   5   Simple Article - Wordpress Theme For Personal Blog Most recent comment from Marcello: I am not home now so I can't try it, will try tomorrow, but wouldn't that remove the featured image from the recent post slider as well? Andrea Player Info   Updated 5 hours ago   19   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Loc: Hi Andrea, # Css you copy is the same you wrote 3 days ago and i've already insert on the Additional Style.  Yes, this css will help you make the Player thumbnail goes to center, and I see ... Gustavo automatic expiration   Updated 7 hours ago   5   Clever Course - Learning Management System Theme Most recent comment from Gustavo: Ok. I had to go to WPLMS then. But your system is easier to use and cleaner. If you add this in the future, maybe I could come back :)  The two features that I consider very important are ... YEWS Australia Import / Export Page Builder Templates   Updated 7 hours ago   2   Infinite - Responsive Multi-Purpose WordPress Theme Most recent comment from Matt & John: Hi, Sure, you may check the "theme option > miscellaneous > import/export" section. Richard Bloom font awesome   Updated 8 hours ago   1   Clever Course - Learning Management System Theme Most recent comment from Richard Bloom: How do I get Font Awesome working on the site please? And in the COURSE PROGRESS how can I change 'Part 1, part 2, Part 3 etc' so it says 'MODULE 1, MODULE 2, MODULE 3 etc' Austin Instagram in menu bar   Updated 9 hours ago   3   Blue Diamond - Responsive Corporate WP Theme Most recent comment from Austin: Is that in Wordpress?  Or is that in the file on my computer? I believe I've changed it correctly in my file last night before submitting the ticket because I am unsure how to get it into ... w b frontdesk anywhere   Updated 11 hours ago   6   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Sandeep: That depends on how you want to integrate that plugin with our theme, do you want to replace our booking system with theirs? Add this css in Theme Options Panel > General > Page Style > ... Rodrigo Payment popup   Updated 12 hours ago   4   Clever Course - Learning Management System Theme Most recent comment from Sandeep: Glad to be of help :) Alex Remove Instructors E-Mail Adress   Updated 16 hours ago   3   Clever Course - Learning Management System Theme Most recent comment from Alex: Worked perfect, thank you.
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