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Please note that our support is limited only for purchased customers.

We are trying our best to let the theme run as it should be (ie. like DEMO SITE). But we CANNOT provide any customization on the theme. Also please understand that we CANNOT offer compatibility with each and every plugin out there. If you need theme customization service, please check out the banner below. Thank you so much!

Before submitting the ticket.

1. Make sure that you are running the latest version of theme.
2. Make sure that you deeply checked theme's instruction and try to search for public tickets in case of someone else asked the same question before.
3. Try to deactivate all plugins(except GoodLayers plugins) and see if problem is resolved or not.

  Featured Articles

Translating the theme/plugin using poedit application

You can download the application here http://poedit.net/

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Updating Layer Sider, Revolution Slider and Master Slider Plugin (Since Flawless Theme)

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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Bad Authentication Data / Using twitter widget

If you see the message 'Bad Authentication Data', just don't be panic. It is because of you haven't filled all required data for twitter feed yet. You can easily ...

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How To Update GoodLayers Plugins? (since Flawless Theme)

First of all, please note that you can't use this method with Layer Slider, Revolution Slider and Master Slider. 1.) Go to 'Appearance > plugin', deactivate ...

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To Update Theme

* Please make sure that you haven't changed or customize any theme code directly. otherwise, you have to do it again.To update the theme,You need to login to your ...

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Page Builder/Page Editor Broken

When editor or page-option is not showing.It often cause of the corrupt media in media library.You may fix this by accessing to the wp-config.php file using the ...

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Updating Master Slider

1.) After you download theme package from Themeforest, Extract the package and go to folder 'THEMENAME-vx-xx'2.) Go to the path, ...

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  Public Ticket Activity

Gianluca Lorenzi room availability room   Updated 1 hour ago   4   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Gianluca Lorenzi:I am attaching the photos I included the availability but the site tells me that there is't Stanimir Problems with the date picker in another language   Updated 1 hour ago   17   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Stanimir:The users of the website report another potential flow that is a problem. Whenever you make a reservation without payment, you receive a confirmation email. One of the lines says: Pay amount: 0.00 ... Appletiser Session info fields in Session-Item at Speaker pages   Updated 2 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,for temporary display new date you may add new field as per https://goodlayers.ticksy.com/ticket/519044and to hide original date for single session , please add following code at ... David Conlon WooCommerce cart quantity box   Updated 2 hours ago   6   Real Soccer - Sport Clubs Responsive WP Theme Most recent comment from Denish Patel:Hi There ,you had version 1.01 activated of theme , i activated new 1.08 and it seems to be fine now :)Cheers ! Fumi Slider Caption   Updated 2 hours ago   7   Architecture - Premium Wordpress Theme Most recent comment from Sandeep:Glad to be of help :) Guillaume tag title hide   Updated 3 hours ago   1   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Guillaume:to hide green background as i already ask about portfolio page. now, it's for tag..i try to inspect but i still need your help :i find ... chamoncampanha Accordion - initial with many items   Updated 3 hours ago   5   Clever Course - Learning Management System Theme Most recent comment from Sandeep:Great! Let me know if you need help with anything else :) Gianluca Lorenzi Header Background Image   Updated 3 hours ago   3   Hotel Master - Hotel Booking WordPress Theme Most recent comment from Gianluca Lorenzi:OK thank you very much Luca Page Builder/Page Editor Broken   Updated 3 hours ago   2   King Power - Retina Ready Multi-Purpose Theme Most recent comment from Luca:i disabled all the plugin but doesn't workwp user: lucawp admin: 21SeT1988i changed only a color of two test in the theme files Guillaume donate form   Updated 4 hours ago   6   Green Nature - Environmental / Non-Profit WP Theme Most recent comment from Denish Patel:Hi There ,nope but if there is button on same page where content is , may be in header etc than you can inspect that button code , copy html code of that section and paste it in your content , now on ... David Speakers conference information   Updated 4 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,edit this file : wp-content/plugins/gdlr-conference/single-speaker.php:line# 86: echo gdlr_get_session_info(array('time', 'location'), $gdlr_post_option); change that to : echo ... David Category name   Updated 4 hours ago   2   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Denish Patel:Hi There ,edit this file : wp-content/themes/thekeynote/header-title.php:on line #97 you will see : }else if( is_category() || is_tax('portfolio_category') || is_tax('product_cat') ){change that to ... Emma Roborgh Program Archive / Session Archive   Updated 5 hours ago   1   The Keynote - Conference / Meeting WordPress Theme Most recent comment from Emma Roborgh:Good Day,I have a page here which is created under The Keynote Theme. What I wanted to do is to to show the full content, not only the excerpt.I know that their is an additional option for me to show ... María del mar Add/remove   Updated 5 hours ago   7   Clever Course - Learning Management System Theme Most recent comment from María del mar:Hello, we really want some help with the location of the language translator. We want the flags appears on the TOP BAR of the page, as shown in the screenshot . Can you tell us where to add the code ... Jason Failure to activate   Updated 12 hours ago   4   Real Church - Responsive Retina Ready Theme Most recent comment from Sandeep:Hi,I'm really sorry about this but digital products are not refunded unless it is not working as advertised. Moreover, All about refunding system is up to Envato alone. We can't do anything about it. ...
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